Coordinator - Housekeeping

Position Overview

This role involves managing room status updates, running reports on room occupancy, prioritizing cleaning tasks, and coordinating with multiple departments including Housekeeping, Engineering, Front Office, and Laundry to ensure smooth operations. The coordinator will distribute room assignments, manage the "Do Not Disturb" room list, and ensure cleaning deadlines are met for vacant rooms. Proper documentation and resolution of discrepancies in room statuses with the Front Desk is also a key responsibility.

Duties and Responsibilities

• Generate reports of sold rooms and verify current room occupancy statuses.
• Identify and address discrepancies in room readiness, prioritizing cleaning schedules accordingly.
• Coordinate with housekeeping and other related departments to streamline daily operations.
• Prepare and allocate room assignments to housekeeping staff efficiently.
• Monitor and update the list of rooms marked as "Do Not Disturb."
• Ensure prompt cleaning of vacant dirty rooms and assign rush or previously undisturbed rooms appropriately.
• Complete necessary housekeeping paperwork thoroughly and accurately.
• Uphold company safety and security protocols, reporting hazards or incidents promptly.
• Maintain a clean and professional appearance and safeguard confidential and company property.
• Greet and acknowledge guests courteously, anticipating and fulfilling their service needs.
• Develop positive workplace relationships and contribute to team objectives.
• Communicate clearly and professionally both verbally and in writing.
• Utilize computer systems for record keeping and information retrieval.
• Perform physical tasks such as standing, walking, and handling items weighing up to 10 pounds.
• Support additional reasonable duties assigned by supervisors.

Qualifications

• Minimum education: High school diploma or equivalent (G.E.D.).
• A minimum of one year experience in a related housekeeping or hospitality role.
• No supervisory experience required.
• No specific licenses or certifications required.

Additional Information

This position is a non-management full-time role based in Doha, Qatar. The job location is onsite at Ras Abu Abboud Street. The Ritz-Carlton promotes equal employment opportunities without discrimination based on disability, veteran status, or other legally protected characteristics. Employees are embraced within a culture valuing diversity and personal growth. The company is committed to service excellence and maintaining high standards of luxury hospitality, whereby employees represent core values, promises, and behaviors fostering pride in their work and teammates. Joining the Ritz-Carlton family offers a chance to grow professionally within a respected global hospitality brand under Marriott International.