Control Room Operator (IVMS)

About the company

Cleanaway is a large Australian waste management business focused on turning waste into useful resources and renewable energy. The organisation operates at scale across the country, employs more than 10,000 people, and aims to be known for innovation, sustainability, and strong health, safety, and environment performance.

Role overview

The business is building a new control centre and is hiring several Control Room Operators to help establish the team. In this position, you will play an important part in protecting fleet safety, supporting driver wellbeing, and maintaining compliance by monitoring telematics and incident notifications in real time through the In-Vehicle Monitoring System (IVMS).

The control room is currently located in Dandenong, Victoria, and is expected to move to Melbourne CBD later in the year. The role follows a rotating four-week roster that includes day, afternoon, and night shifts.

What you will do

• Handle day-to-day communication with drivers, supervisors, and other operational staff in a professional manner.
• Watch for IVMS alerts as they come in and respond to them according to procedure.
• Assist operational leaders quickly when incidents or escalations arise.
• Raise serious issues without delay and with clear, accurate reporting.
• Keep system logs and records up to date so investigations can be supported properly.
• Help reinforce safe driving practices and compliance requirements.

What the employer is looking for

• Background in a control room, contact centre, or emergency response setting.
• Previous exposure to transport or logistics is an advantage, though not essential.
• Ability to deal calmly and effectively with urgent, time-sensitive situations.
• Confidence using several software systems and digital platforms at once.
• Strong spoken and written communication skills.
• Willingness to work across a 24/7 rotating roster.

Why this role may appeal to you

• Competitive salary package.
• Opportunities to grow and develop your career.
• Paid parental leave.
• Employee benefits including an annual share plan opportunity, novated leasing, optional flu shots, access to an Employee Assistance Program, private health insurance discounts, company discounts, and more.

Recruitment checks and additional information

The hiring process may include several checks such as criminal history screening, medical assessments, drug and alcohol testing, and confirmation of qualifications, licences, and right-to-work documentation.

Cleanaway encourages applications from Aboriginal and Torres Strait Islander peoples and welcomes candidates of all ages, abilities, gender identities, experiences including veterans, and cultural backgrounds. If you need support or adjustments during recruitment, you can request assistance through the employer.

This is a permanent full-time position based in Dandenong, Victoria, Australia.

Application closing date: 17 Jun 2026, Australian Eastern Standard Time. Vacancy number: 523889.