Contact Centre Consultant - Tourism Division

About the Role

Join BelgraviaPRO's customer care team as a Contact Centre Consultant within the Tourism division, dedicated to supporting Caravan Parks, Holiday Parks, and Wellness Centres across Victoria. This full-time position offers a flexible remote work-from-home arrangement with a rotating roster that includes weekends.

Responsibilities

• Handle inbound and outbound guest communications via phone, email, SMS, and live chat.
• Deliver exceptional customer service by addressing guest inquiries and issues, ensuring adherence to established customer experience standards.
• Engage with guests to promote and upsell available services.
• Assist with securing and managing bookings for Caravan Parks, Holiday Parks, and Wellness Centres.
• Convert online inquiries effectively into sales.
• Foster positive relationships with guests to enhance overall guest satisfaction.

Candidate Profile

• Meticulous attention to detail.
• Prior experience in guest-facing roles.
• Strong verbal communication abilities.
• Proficiency with computers and IT systems.
• Problem-solving and solution-oriented mindset.

Mandatory Qualifications

• National Police Check clearance.
• Valid Working With Children Check.

About the Company

BelgraviaPRO specializes in managing tourism properties ranging from campgrounds to large-scale tourist parks.

Additional Information

We promote an inclusive workplace valuing diversity across cultural, age, gender, and ability spectrums, including Aboriginal and Torres Strait Islander peoples and LGBTQIA+ communities. A commitment to child safety is integral; successful candidates must complete required background checks as noted.