Contact Center Representative - IHA Scheduling Team (6517)

About Advantmed

Advantmed, LLC was established in 2005 and is headquartered in Orange County, California. The company works in healthcare information management, supporting health plans, managed care organizations, and life insurance providers with tools and services designed to improve revenue performance and quality outcomes.

Its solutions include risk analytics, NCQA-certified HEDIS software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider education.

Role overview

This remote role supports the In-Home Health Assessment (IHA) scheduling team by managing both inbound and outbound calls to arrange no-cost health assessment visits for members.

The position is immediate and offers an hourly rate of $15-17, plus PTO and health benefits.

Candidates must be eligible to work and carry out job duties within the United States. A Windows 11 Pro laptop or desktop with video-calling capability and a dependable high-speed internet connection are required.

What you will do

• Call members or respond to incoming calls to set appointments for no-cost in-home health assessments.
• Listen to member concerns, questions, and service-related issues, then respond with clear and helpful guidance.
• Use active listening to confirm details, clarify information, and calm difficult conversations when needed.
• Maintain strong working relationships with members and coworkers through reliability and trust.
• Work with scripts, databases, software, and other tools to complete daily tasks efficiently.
• Work toward or exceed call center performance goals while maintaining high service quality.
• Suggest products or services when they better match the member’s needs.
• Participate in training and ongoing learning to strengthen job knowledge.
• Join camera-on meetings when required.
• Follow company policies, procedures, and supervisor instructions.
• Handle additional tasks assigned by the Call Center Supervisor.

What the company is looking for

• At least 2 years of call center experience in a target-oriented setting is preferred.
• Experience in outbound sales is an advantage.
• Applicants should present well on calls, with a warm, outgoing manner and strong verbal clarity.
• Strong multitasking skills are needed for managing systems while speaking with customers.
• The role suits someone who is eager to learn, motivated, and ready to grow.
• A background in customer service or related work is a plus.
• Good collaboration skills and a team-focused attitude are important.
• Proficiency with software and data entry, including MS Office, is required.
• Typing speed of 40 WPM is needed; 60 WPM is preferred.
• Strong communication, time management, empathy, and diplomacy skills are essential.
• Problem-solving ability, creativity, honesty, integrity, and escalation judgment are valued.
• Applicants should have a strong attendance and work record.
• Ability to professionally deliver call scripts and follow protocols is necessary.
• Excellent spoken and written English, including correct spelling, is required.
• Must be comfortable working a flexible schedule between 6:00 am PST and 6:00 pm PST, Monday through Friday, with possible Saturday shifts.

Benefits

• Paid time off
• Health benefits

Additional information

The role is part of a member engagement team focused on scheduling health assessment visits. Applicants were also directed to a brief video presentation for more details about the position and compensation.