Consents Support Officer

Position Overview

Environment Canterbury seeks a dedicated Consents Support Officer to join its Christchurch team in a full-time, permanent capacity. This role is integral to the administrative functioning of the Consents Planning team, providing crucial support that ensures timely and compliant processing of resource consent applications. It offers an opportunity to contribute towards protecting Canterbury's natural environment within a collaborative and supportive workplace.

About Environment Canterbury

As a regional council, Environment Canterbury manages vital resources including air, soil, water, and land, in partnership with mana whenua Ngāi Tahu. The council is committed to stewarding the environment sustainably amid evolving political and regulatory landscapes, focusing on three core services: environmental regulation and protection, community readiness for hazards, and public transport.

Key Duties

• Provide administrative assistance to resource consent planners.
• Maintain precise regulatory records, databases, and reporting systems.
• Oversee documentation flow and team workflows to meet required timeframes.
• Address customer inquiries and resolve issues with a strong customer service orientation.

Candidate Profile

The ideal candidate thrives under fast-paced conditions, consistently delivers accurate and meticulous work, and communicates effectively across various stakeholder groups. They possess a collaborative approach, navigate systems and processes confidently, and are committed to excellent customer service.

Experience and Qualifications

• A minimum of three years’ experience in a professional, customer-oriented administrative or support role.
• Exceptional attention to detail and capability in handling complex information accurately.
• Proficient written and spoken communication skills.
• Intermediate to advanced skills in Microsoft Office and comfort with databases and other relevant systems.
• Demonstrated success in accuracy and organizational roles.
• Familiarity or experience with resource management legislation is advantageous.

Organizational Values

• Kaitiakitanga (stewardship)
• Pononga (integrity)
• Manaakitanga (people first)
• Whanaungatanga (collaboration)
• Māiatanga (can do attitude)

Additional Information

Environment Canterbury embraces diversity to enhance service to its community and environment and encourages applications from all backgrounds, even if some qualifications are unmet. The organization is progressing towards excellence as a treaty partner and supports the integration of te ao Māori within its operations.

Applicants might undergo interviews, reference verification, and criminal checks. The council may close applications early based on response volume. For queries, Kiri Kirkwood is available for confidential discussions.