Conference & Events Manager (Banquets Manager)

Company Overview

The Accor Group is a global leader in responsible hospitality, managing over 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. Each brand reflects its own unique identity, fostering an environment where individuals can truly be themselves while sharing a collective goal: innovating and challenging existing standards.

Joining Accor means becoming a Heartist®, as hospitality is fundamentally a labor of love. Employees experience a supportive culture that encourages personal and professional growth, career exploration across multiple hospitality sectors, and opportunities both locally and internationally.

At Pullman Auckland, we redefine hospitality by combining pioneering event and workspaces with dynamic social atmospheres for guests from business, leisure, and local communities. Our motto, 'Progress Together, Anytime, Anywhere', inspires us to elevate one another by seeking meaningful connections and creating lasting impacts.

Role Summary

We are looking for a seasoned Banquets Manager to oversee the flawless delivery of conferences, meetings, and banquets. You will ensure that every event operates seamlessly, providing memorable guest experiences alongside strong commercial success.

Key Responsibilities

• Manage the complete process of delivering conferences, meetings, and banquet events.
• Lead event planning through accurate development of Banquet Event Orders (BEOs).
• Collaborate closely with Sales, Kitchen, Engineering, Front Office, and Housekeeping departments to guarantee smooth operations.
• Coach, inspire, and develop the Food & Beverage and conferencing service teams.
• Maintain exceptional guest service standards and presentation quality at all times.
• Promptly handle guest feedback and resolve any issues professionally.
• Control staffing schedules, workforce levels, and labor costs to align with budget objectives.
• Ensure precise financial management including billing accuracy, cash handling, and reporting.
• Enforce strict adherence to health, safety, food safety, and emergency protocols.
• Embody Accor and Pullman’s brand values and commitments to sustainability consistently.

Required Qualifications and Experience

• At least 2 to 3 years’ experience in conference, banqueting, or event management within a hospitality or hotel setting.
• Proven leadership in Food & Beverage or event team environments.
• Strong track record managing operations, staffing, and delivering high-quality service for conferences and banquets.
• In-depth understanding of food and beverage service standards and event execution to ensure superior guest experiences.
• Experience managing financial performance, including budgeting and labor cost control.
• Well-versed in health and safety, food safety regulations, and emergency management.
• Excellent communication skills, both written and verbal.
• Legal authorization to work in New Zealand.
• Flexibility to work on a rotating roster, including weekends, public holidays, and evenings or nights as the role demands.

Additional Details

Why Work with Pullman Auckland?

Our culture embraces the spirit of inclusivity, optimism, and progression. We value personality alongside skill, hiring individuals who reflect our brand ethos of being progressive and connected.

• We actively seek new opportunities.
• We foster meaningful connections.
• We strive to create a positive impact within our community and environment.

Employee benefits include but are not limited to:

• Discount cards for hotel stays, food, beverage, and spa services worldwide.
• Provision of daily staff meals.
• Recognition programs and reward incentives.
• Prospects for professional development and global career advancement within the Accor network.