C
Concierge (Casual) - Wellington Airport
Wellington, Wellington Region, New Zealand · Part Time
Be the first to apply
- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Eligibility
- Applicants must be New Zealand residents or hold a valid New Zealand work visa and successfully clear pre-employment screening.
- Resume
- Required to apply
Where you'll work
Job description
Role Overview
Join as a Concierge at the Qantas Lounge, Wellington Airport, delivering exceptional service and creating memorable experiences for premium travelers. This casual position operates on an as-needed hours basis, providing a dynamic hospitality environment.
Key Responsibilities
- Welcome guests warmly and verify their lounge access eligibility.
- Manage guest check-ins and share details about amenities, dining options, and flight updates.
- Support special guest requests including VIP and mobility assistance.
- Monitor lounge occupancy, coordinating with the team to maintain capacity.
- Address guest inquiries and complaints with professionalism and discretion.
Candidate Profile
- Prior experience in customer service, hospitality, or airline lounge roles.
- Strong communication and interpersonal skills paired with a professional image.
- Ability to multitask effectively and stay composed under pressure.
- Competence with computer systems and airline check-in software.
- High grooming standards and flexibility to work varied shifts.
Perks and Benefits
- Extensive training including opportunities to earn NZQA qualifications.
- Clear career pathways supporting your professional development.
- Recognition and reward programs such as Star Awards and annual bonuses.
- Strong focus on health, safety, and overall employee wellbeing.
- Corporate and retail discounts, including health insurance and gym memberships.
- Site benefits like complimentary uniforms and on-site parking.
About Compass Group New Zealand
- New Zealand's leading food and support services company operating across diverse sectors.
- Home to sub-brands including Eurest, Chartwells, Restaurant Associates, Medirest, ESS and Rapport.
- Dedicated to elevating service experiences from average to exceptional with talented teams nationwide.
- Driven by core values RESPECT, GROWTH, and TEAMWORK fostering unique commitment.
- Committed to diversity, inclusivity, sustainability and ensuring equity for all employees and customers.
Additional Information
Successful applicants will need to pass pre-employment checks. Candidates must possess either New Zealand residency or a valid New Zealand work visa to be eligible.