Concession Manager - Luxury Jewellery at LYNOTT

About LYNOTT

Established in 2021, LYNOTT is an energetic and youthful brand specializing in bold and beautiful jewellery. Our collections range from gold-plated classics to water-resistant daily essentials, designed to add effortless style suitable for every occasion.

Position Overview

We are searching for an experienced Concession Manager to lead our luxury jewellery concessions located in Limerick. The position entails comprehensive responsibility for personnel leadership, driving commercial success, and ensuring operational excellence, also serving as the foremost HR contact on the sales floor.

Key Duties

• Serve as the primary HR representative on the concession, addressing team matters directly.
• Lead, inspire, and manage a high-achieving retail team, fostering a strong performance-based culture.
• Implement structured performance management and development strategies, maintaining accountability among team members.
• Oversee attendance, conduct, probation, and daily workforce management.
• Own sales targets and key performance indicators, communicating and driving goals daily, weekly, and monthly.
• Exemplify superior luxury selling techniques such as clienteling, upselling, and emotional selling on the shop floor.
• Monitor conversion rates, average transaction value, repeat customer business, and foster customer loyalty.
• Analyze sales data, adjusting strategies to improve performance where necessary.
• Conduct ongoing training on sales techniques, product knowledge, and customer service.
• Coach team members to maximize individual and overall concession performance, identifying skills gaps and developing tailored development plans.
• Support onboarding processes and continuous learning initiatives.
• Prepare and deliver trade performance reports on a daily, weekly, and monthly basis.
• Manage operating costs including staffing budgets, schedule efficiency, and wage controls.
• Oversee stock accuracy and management, lead stock take activities, and implement loss prevention policies.
• Ensure visual merchandising standards are consistently maintained and manage launches, seasonal changes, and promotional displays.
• Maintain operational compliance and excellence at all times.

Candidate Profile

The successful candidate must have demonstrable experience in luxury retail sales and people management. This role is goal-oriented and requires someone adept in achieving sales targets while leading a team effectively.

Our Work Philosophy

• We prioritize superior customer experiences and immersive retail environments.
• Our spaces are designed to inspire social interaction, discovery, and learning.
• Curating unique products and services that enrich everyday life is at our core.
• We foster a culture that values talent nurturing, creativity, and continuous learning.
• Committed to sustainable retail practices that balance community focus and commercial success.