Concession Manager - Forever New at Brown Thomas Galway

About Forever New

Forever New is an expanding global fashion brand specializing in clothing and accessories with over 300 stores worldwide and a significant online footprint. Originating from Australia, the brand is supported by a vibrant community of fashion enthusiasts, designers, and creative professionals.

Role Overview

As a Concession Manager, you will lead the Forever New concession store located within Brown Thomas Galway. This role demands thriving in a fast-paced retail environment while providing inspirational leadership. Success in this role opens opportunities for career growth within this rapidly growing Australian-owned brand.

Key Responsibilities and Expectations

• Lead and motivate the store team to deliver outstanding sales results and meet key performance indicators.
• Develop and execute training and coaching programs for the team to enhance individual skill sets and overall store performance.
• Drive sales growth while managing financial targets including sales, labor costs, and shrinkage control.
• Implement effective staff scheduling to optimize team availability and store operations.
• Manage visual merchandising to maintain store appearance in line with fashion trends.
• Ensure exceptional customer service through strong communication and team engagement.

Candidate Profile

• Proven retail store management experience is essential.
• Ability to meet sales objectives, control wages, and reduce shrinkage.
• Demonstrated passion for team leadership and coaching.
• Experience in performance management within retail settings.
• Strong interpersonal and communication skills focused on customer satisfaction.
• Skilled in roster planning and staff management.
• Knowledge of fashion industry trends and visual merchandising practices.

Company Values and Culture

Forever New emphasizes a customer engagement philosophy that delivers memorable retail experiences. The company cultivates stores as lively social spaces that inspire and enrich local communities. It prioritizes nurturing talent through a culture of creativity, learning, and inclusivity. Sustainability and conscientious retail practices are embedded in its operational approach.