Community Service Worker - Lake and Moody Counties

Mission Overview

In the role of Community Service Worker supporting Lake and Moody counties, you will act as a dependable and approachable initial contact for community members, facilitating their access to essential support services with clarity and respect. Your role is to simplify service access while maintaining a human-centered approach.

Core Duties

• Process applications for various agency programs and services efficiently.
• Assist clients by directing them to the most appropriate resources and partner agencies.
• Keep detailed and precise records and documentation related to client interactions and services provided.
• Engage with clients in a professional and empathetic manner.

Required Skills and Qualifications

• Excellent communication and customer service capabilities.
• Meticulous attention to detail in managing paperwork and entering data.
• High level of integrity and discretion when dealing with sensitive information.
• Dependability and organizational skills, along with comfort in public-facing roles.

Benefits and Compensation

The position offers comprehensive benefits including medical, dental, and vision insurance, life insurance, paid time off, paid holidays, access to an Employee Assistance Program, and eligibility for a 403(b) retirement savings plan.

Typical Workday

Your daily routine will be dynamic and engaging, involving welcoming community members, attentively listening to their needs, and helping them navigate to available services. Responsibilities include managing conversations, using computer systems, and solving issues efficiently. When handling meal programs, you will coordinate and log daily reservations for both congregate and home-delivered meals, ensuring accuracy to maintain smooth operations. The day concludes with organizing notes and preparing information for future client assistance.