Community Manager - Pet & Confectionary

About ZURU

ZURU is a rapidly expanding company that challenges conventions and drives innovation through automation in multiple sectors. The organization is divided into distinct branches: ZURU Toys revolutionizes play experiences; ZURU Tech leads advancements in construction technology; and ZURU Edge develops next-generation consumer goods brands to meet modern customer needs.

Since its inception in 2003 by brothers Nick and Mat Mowbray, recognized entrepreneurs, ZURU has grown to more than 5,000 team members operating worldwide with brands like Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns, Smashers, MONDAY Haircare, Rascals, NOOD, BONKERS, and Gumi Yum Surprise.

Role Overview

This position suits individuals passionate about delivering exceptional customer service, managing community engagement, and leveraging social media platforms. The Community Manager will play a pivotal role in enhancing brand interaction and ensuring customer satisfaction across ZURU’s portfolio within the Brand Engagement Team.

Key Responsibilities

• Deliver excellent customer experiences by actively responding and engaging with audiences on social media and via email.
• Develop in-depth expertise on brand products to provide accurate and informative customer support.
• Collaborate with the Brand Engagement Lead to resolve complex customer inquiries effectively.
• Coordinate influencer and creator campaigns aligned with marketing objectives.
• Maintain detailed records of customer communications including feedback, complaints, and transactions.
• Provide monthly analysis reports highlighting key customer insights, feedback trends, and product issues to influence strategy.
• Manage weekly reporting on product defects and oversee replacement shipments to enhance customer loyalty.
• Lead and support the overseas customer service team to uphold ZURU’s service standards.

Qualifications and Skills

• Experience in community management, customer service, or social media roles.
• Academic background in Marketing, Business, or a related discipline.
• A keen passion for customer care and a proactive interest in brand knowledge.
• Strong communication skills, both verbal and written, with interpersonal effectiveness.
• Ability to work collaboratively across teams and manage multiple tasks concurrently.
• Motivation to contribute positively within an active office setting located in Auckland.

Culture and Benefits

• A supportive environment focused on personal and professional growth.
• Health-related benefits to support wellbeing.
• Opportunities for global career development within a diverse team.
• Work alongside talented colleagues committed to excellence.
• Competitive pay package rewarding contributions.
• Access to amenities including fresh fruit, coffee, and a shared kitchen space.

Additional Information

This is a full-time, onsite role in Auckland, New Zealand. ZURU promotes a high-performance culture where employees are empowered to take charge of their career progression while supporting a dynamic and collaborative workplace environment.