Community Manager (1-Year Contract)

Company Overview

Publicis Groupe is a global platform offering unparalleled access to expertise across data, technology, media, strategy, creativity, and business transformation. Established in 1926 in Paris, the company stands as the third largest communications group worldwide, operating in over 100 countries. Singapore hosts two critical hubs—Publicis Communications, containing renowned creative agencies like Publicis Worldwide and Leo Burnett, and Publicis Media & Digital, featuring data-driven global media brands such as Starcom and Zenith. Additional hubs include Publicis Sapient and Publicis Commerce, focusing on digital transformation and commerce solutions.

Role Summary

The Community Manager will be instrumental in energizing our clients' social media channels daily. Collaborating closely with the Account Director, responsibilities include managing community interactions, overseeing content workflows, and assisting in delivering content tailored for social platforms. The role demands a genuine enthusiasm for social media, combined with meticulous care in representing clients' brands authentically.

Key Responsibilities

• Oversee daily engagement across specific social media channels.
• Respond thoughtfully and promptly to comments and messages, maintaining brand voice.
• Recognize and act on opportunities to enhance community engagement meaningfully.
• Monitor audience sentiment, trends, and conversations; escalate significant issues appropriately.
• Compile monthly reports covering community management and social media performance.
• Analyze content effectiveness and recommend enhancements to optimize impact.
• Collaborate with the team to refine content and engagement strategies.
• Manage content workstreams from initial briefing to final execution, coordinating with creatives and production personnel.
• Ensure all content aligns with the brief, platform suitability, brand tone, and quality standards.
• Support and participate in social content shoots, ensuring alignment with briefs and identifying new content opportunities.
• Handle scheduling, publishing, and quality checks for social content, maintaining accuracy and timeliness.
• Build constructive relationships with client contacts and internal teams to ensure smooth project delivery.
• Assist the Account Director in day-to-day account management, proactively addressing risks and issues.

Candidate Profile

• Between 2 and 4 years of professional experience in community management, social media, or account servicing within creative, social, or digital agencies.
• Strong familiarity with social media platforms, content formats, and online culture.
• Excellent written communication skills with a keen understanding of brand voice.
• Proven ability to manage multiple brand communities across various platforms.
• Skilled in coordinating creative outputs involving diverse stakeholders.
• Experience supporting social media content production or shoots is preferable.
• Exceptional organizational skills for managing competing priorities.
• Detail-oriented with pride in delivering high-quality work.
• A proactive, curious attitude fueled by passion for social media trends.