Community Justice Case Manager - REACH

About Evergreen Treatment Services (ETS) and REACH Program

Evergreen Treatment Services has been dedicated for over 50 years to transforming lives and communities in Western Washington through innovative addiction and social services. The organization is committed to fostering a diverse, inclusive, and equitable environment that actively addresses racial and health disparities and promotes community justice. ETS's Clinic Services and REACH teams serve vulnerable populations with expertise and compassion.

The REACH program works with individuals experiencing homelessness and behavioral health challenges to enhance stability and quality of life. Its mission emphasizes community health and safety through outreach, healing interventions, and systemic advocacy for people who use drugs, grounded in harm reduction principles that ensure respect and dignity. REACH integrates a racial equity perspective aimed at dismantling oppression and addressing historical trauma, with a goal to build a comprehensive behavioral health response that diverts individuals from incarceration and supports thriving communities.

REACH offers a wide range of services from survival support in outdoor settings to connections to housing, legal assistance, healthcare, benefits, and accessible treatment for substance use and mental health conditions. The program values diversity, racial equity, social justice, creativity, and humor, encouraging people impacted by the criminal justice system to apply.

Role Overview

The Community Justice (LEAD) Case Manager is a key member of the REACH team, providing outreach, engagement, and intensive case management to individuals involved with low-level drug-related offenses and/or prostitution. Managing about 25-30 cases, the role involves close collaboration with LEAD partners, service providers, housing resources, and community organizations to support participant needs and system navigation.

Responsibilities

• Collaborate with staff to transform harmful systems, promoting equity and better community health and safety relating to substance use and homelessness.
• Participate in organizational efforts to address and uproot systemic inequities linked to white supremacy and settler colonialism.
• Conduct outreach on streets and at service locations to engage participants and build trust.
• Evaluate each participant’s chemical dependency severity, housing status, and additional needs such as medical or mental health care.
• Assist clients in accessing funding programs including SSI, ABD, and VA benefits.
• Support participants in locating and maintaining stable housing.
• Create and update individualized service plans that address basic needs and goals around health care and substance use reduction or treatment.
• Develop and maintain relationships with a variety of service providers including Sobering Centers, DSHS, treatment providers, health and shelter services, landlords, and legal representatives.
• Deliver structured intensive case management adhering to program policies.
• Coordinate and build partnerships with LEAD stakeholders including local police departments and prosecutor offices.
• Advocate for participants in the criminal justice system, facilitating court appearances and communications.
• Attend operational and staffing meetings with team partners consistently.
• Accompany clients to appointments as necessary.
• Assist participants with budgeting and shopping planning.
• Identify gaps in community resources and advocate for systemic improvements.
• Maintain participant records in line with program and state requirements.
• Adapt to new or evolving duties as assigned.

Qualifications and Skills

• High school diploma or equivalent minimum; additional education or training preferred.
• Proven ability to engage respectfully and build alliance with individuals experiencing homelessness and co-occurring disorders; street outreach experience is advantageous.
• Knowledge of harm reduction principles and commitment to serving marginalized populations.
• Experience advocating for clients within the criminal justice system including managing court processes and related communications.
• Strong interpersonal, verbal, and written communication skills.
• Understanding and commitment to racial justice, social equity, and fostering an inclusive environment for clients and staff.
• Excellent organizational skills, ability to prioritize and independently manage tasks efficiently.
• Dependability, resilience under pressure, openness to change, willingness to learn, and teamwork orientation.
• Strong attention to detail and discretion in handling sensitive information.
• Conflict resolution and de-escalation capabilities, setting professional boundaries effectively.
• Computer literacy including Microsoft Office or Google Workspace tools; proficient with email, calendaring, videoconferencing, internet navigation, and related technologies.

Schedule and Compensation

This full-time position operates Monday through Friday from 8:00 AM to 5:00 PM. The salary ranges from $73,500 to $87,500 annually, with new hires typically starting at the base rate plus up to $2,000 for bilingual skills or higher education credits.