Commercial Account Manager (f/m)

Role overview

DP World is seeking an experienced Commercial Account Manager to strengthen a major global technology account and help drive business growth. The position is based either in Łódź, Poland or Limerick, Ireland. The role blends account management with an operational lens, with the aim of safeguarding service delivery while expanding contract logistics and freight forwarding business.

What you will do

• Act as a central member of the account team responsible for protecting and expanding business with a leading global tech customer.
• Support account management with a strong operational focus so service commitments to the client are consistently met.
• Build dependable relationships at the right levels within the client organisation and serve as the first contact for new opportunities, project requests, concerns, commercial matters and escalations.
• Work closely with internal teams such as operations, engineering and IT to coordinate action and deliver on customer commitments.
• Review client needs against current services on an ongoing basis and identify opportunities for additional business through upselling and cross-selling.
• Prepare and update KPI and scorecard information to support recurring business reviews such as MBR, QBR and EBR, and ensure action items are followed through.
• Coordinate company resources, including operations, engineering and management, to meet performance targets and customer expectations.
• Help maintain consistent processes and best-practice sharing across 12 sites serving this tech client.
• Drive new revenue and profitability by leading renewals, pursuing new opportunities and tracking service change requests and commercial resolutions across contract logistics and freight forwarding.
• Support new implementations linked to scope expansion and contribute to continuous improvement initiatives, including Lean and Six Sigma activities, across the sites.

Requirements

• A university degree is required, with business or engineering studies preferred.
• At least 3 years of relevant experience in contract logistics and freight forwarding; experience in other logistics areas such as road transport or manufacturing support will also be useful.
• Strong capability to manage several projects simultaneously while keeping a close eye on detail.
• A solution-oriented mindset; Lean or Six Sigma experience or certification is considered a strong advantage.
• High focus on customer service and solid commercial judgement.
• Experience working with technology customers is desirable.
• Willingness and ability to travel up to 30%.
• Fluency in English; Polish is an advantage.

Benefits and compensation

• Secure employment with a multinational organisation.
• Annual gross salary for Poland: 108733 to 172953 PLN.
• Opportunities for professional growth and internal career progression.
• Exposure to a fast-paced operational environment.
• Employee Assistance Program for employees and their families.
• Country-specific benefits will be explained during the first interview.

Additional information

• The salary range is provided for Poland only, and the final placement within that range depends on experience, skills and qualifications.
• No rights can be claimed from the stated salary range.
• Candidates must already have the legal right to work in the country of application.
• Relocation sponsorship is not available for this role.

About DP World

DP World works to keep global trade moving and to improve the way goods flow around the world. The company brings together a workforce of more than 115,000 people from 160 nationalities across 78 countries on six continents, combining global scale with local knowledge to build efficient end-to-end supply chain solutions.

Its business is being reshaped through investment in innovation across ports and terminals, marine services, logistics and technology. From intelligent delivery systems to automated warehouse stacking, DP World focuses on modernising trade while reducing disruption from factory to customer.

The company aims to build a workplace where people feel respected, supported and empowered, and it values inclusion, diversity and different perspectives as drivers of innovation and growth.

WE MAKE TRADE FLOW