Collections Executive

About the Role

Ellington Properties is looking for a diligent and customer-oriented Collections Executive to oversee customer payment collections, sustain robust client interactions, and guarantee prompt retrieval of outstanding dues. The selected candidate should have prior exposure in the UAE real estate sector and must be proficient in Arabic, French, and English to engage effectively with a multilingual clientele.

Key Responsibilities

• Oversee and enforce payment schedules from customers purchasing properties.
• Initiate contact with customers through phone calls, emails, and face-to-face meetings about due or upcoming payments.
• Ensure recovery of overdue payments timely while upholding excellent customer service standards.
• Address customer queries related to payments and collaborate with internal teams to aid collection processes.
• Maintain meticulous payment records and update collection tracking reports regularly.
• Draft demand notices, reminder letters, and conduct payment follow-ups adhering to company policies.
• Track customer accounts to detect payment risks and suggest necessary interventions.
• Abide by company guidelines and UAE real estate compliance procedures.
• Compile periodic collection performance reports, focusing on aging receivables.
• Cultivate positive relationships with clients while meeting collection objectives.

Qualifications and Experience

• Bachelor's degree in Business Administration, Accounting, or related disciplines.
• At least 2 to 5 years of experience in collections, preferably within UAE real estate developers, brokers, or property firms.
• Comprehensive knowledge of real estate payment plans, Sales Purchase Agreement (SPA) conditions, and collection processes.
• Familiarity with CRM and ERP software such as Salesforce, Oracle, SAP, or equivalents.
• Strong negotiation and dispute resolution capabilities.
• Proficient analytical skills and ability to prepare detailed reports.
• Capacity to juggle multiple accounts and manage workload efficiently.

Language Proficiency

• Fluency in Arabic (mandatory)
• Fluency in French (mandatory)
• Fluency in English (mandatory)

Skills and Competencies

• Outstanding verbal and written communication abilities.
• Proven customer relationship management skills.
• Expertise in negotiation and persuasive communication.
• Meticulous attention to detail with an emphasis on accuracy.
• Strong problem-solving and decision-making skills.
• Ability to perform under pressure and consistently meet collection goals.
• High standards of integrity and professionalism.

What We Offer

• Chance to join one of Dubai's premier luxury real estate developers.
• Competitive remuneration with benefits plus commission incentives based on achieving targets.
• Opportunities for professional advancement and career growth.
• A dynamic, collaborative work setting fostering growth and teamwork.