Collection Supervisor (Fresh Emirati Talents)

Role Overview

The Collection Supervisor will lead and coordinate all receivables collection activities for ENOC Lubes Sales & Marketing. The position focuses on ensuring timely recovery from both external and internal customers, improving DSO, lowering credit risk, and supporting cash flow through effective supervision of collection work, account reconciliation, accurate payment posting, and resolution of payment mismatches in line with company credit guidelines.

Key Responsibilities

• Manage day-to-day collection operations and ensure consistent follow-up on overdue balances across external and internal accounts.
• Drive timely recovery of past-due amounts according to agreed credit terms.
• Work closely with Sales, Finance, Legal, and Customer Service to resolve collection issues efficiently.
• Maintain direct communication with customers to verify invoice delivery, confirm payment status, and secure commitment to pay.
• Explain payment options, credit terms, and invoice details to reduce disputes and delays.
• Monitor customer credit exposure and suggest limit changes together with the credit control team.
• Review customer account balances and reconcile invoices against received payments.
• Ensure payments and credit notes are posted to the correct invoices in the ERP system.
• Detect and correct unallocated or wrongly assigned payments quickly and accurately.
• Oversee the handling of invoice disputes, including duplicate bills, billing errors, and questioned charges, by coordinating with the right stakeholders.
• Respond quickly to customer questions or complaints related to invoices, payments, and account differences.
• Arrange re-issuance and follow-up for missing or not-yet-received invoices.
• Coordinate with the legal team and external collection agents on delinquent accounts and recovery actions when needed.
• Identify high-risk accounts and recommend actions such as credit suspension or escalation.
• Supervise receipt of cheques and cash, ensure they are recorded correctly in ERP, and coordinate with Finance for secure and timely transfer.
• Keep complete and accurate records of collections activity, customer communication, reconciliations, and adjustments for audit needs.
• Analyze aging reports, monitor DSO patterns, and prepare collection performance updates for management.
• Call out major risks, challenges, and improvement opportunities to strengthen collection outcomes.
• Follow all corporate credit, collection, and compliance requirements.
• Suggest and apply process improvements that help streamline collections and reduce overdue receivables.

Requirements

• Diploma or a higher qualification in Finance, Accounting, or Business Administration.
• 3 to 5 years of experience in collections or credit control; exposure to lubricants, automotive, or FMCG businesses is preferred.
• Prior supervisory experience will be considered an advantage.
• Practical experience with ERP systems, ideally the Accounts Receivable module.
• Strong MS Office skills, especially Excel for reconciliation and reporting tasks.
• Good understanding of credit control, payment reconciliation, and cash application processes.
• Solid financial awareness and reporting ability.
• High level of accuracy and attention to detail.
• Strong leadership and people-handling skills.
• Excellent English communication skills; Arabic is an added plus.
• Problem-solving, customer-focused, and able to stay organized while managing multiple priorities.

Additional Information

This role requires close coordination across internal teams and external stakeholders, along with disciplined record-keeping for audit and compliance purposes. The role also involves active monitoring of receivables risk, escalation of problematic accounts, and continuous improvement of collections processes.

Eligibility

This opportunity is intended for fresh Emirati talent applicants who meet the education and experience criteria stated above.