Collection Executive

About Capgemini

Capgemini is a global leader in technology consulting and digital transformation, partnering with businesses to enhance their operations through innovative technological solutions. The company is driven by a purpose to unleash human energy via technology, fostering an inclusive and sustainable future. With a diverse workforce of over 300,000 professionals across nearly 50 countries and a rich 50-year history, Capgemini offers extensive industry expertise. They are trusted by clients to provide comprehensive solutions, from strategy and design to operations, leveraging advancements in cloud, data, AI, connectivity, software, digital engineering, and platforms. In 2020, the Group achieved global revenues of €16 billion. Capgemini's presence in India includes over 150,000 employees spread across 13 locations, including Bangalore, Chennai, Hyderabad, and Mumbai.

Roles and Responsibilities

• Conduct collection calls to customers to follow up on outstanding payments.
• Address and resolve customer issues related to billing and collections.
• Document all daily activities, including call notes and email correspondence, within the CRM system.
• Maintain precise records of all customer interactions.
• Ensure prompt resolution of customer complaints and feedback.

Desired Candidate Profile

• Possess 1-3 years of experience, preferably in the BPO sector or a related field with a focus on collections.
• Demonstrate a strong understanding of Order-to-Cash (O2C) collections processes and best practices.
• Exhibit excellent verbal communication skills for effective customer engagement via phone.
• Show the ability to work autonomously while maintaining high levels of productivity.

Additional Information

This role is based in Chennai, India.