Cluster Manager - Third Party Distribution - Indian Bank | Varanasi

Job Overview

This role focuses on generating insurance business through designated Relationship/Channel partners within a specific area or zone. The responsibility includes persuading these partners to encourage their customers to invest in Birla Sunlife Insurance products. The position requires providing comprehensive pre-sale and post-sale support to both partners and clients, ensuring consistent business growth quarter after quarter.

Key Challenges

• Managing market volatility due to predominant sales of unit linked policies.
• Navigating dependency on Indian Bank's Branch Banking model within an open architecture framework, balancing their priorities with organizational goals.
• Aligning process requirements with channel partners' expectations effectively.

Main Responsibilities

• Meet premium and revenue targets to contribute to overall company growth through constant engagement with multiple branch heads.
• Identify and communicate with key decision makers, ensuring transparent information flow with Regional and Zonal Heads.
• Implement reward and recognition activities robustly, designing innovative branch campaigns to boost customer reach.
• Facilitate smooth sales and operational processes by effectively communicating procedural changes and training messages.
• Ensure uninterrupted sales operations including sales calls, policy issuance, and complaint resolution.
• Maintain strong relationship management within the open architecture framework, delivering the best product and service offerings.
• Stay well-versed in both insurance and banking products to manage relationships at various organizational levels efficiently.
• Discover and cultivate new business openings to maximize productivity and top-line growth.
• Apply creative strategies with partners to increase database penetration and maintain a Field Level Sales Review activation rate of 40%, focusing on 2 cases/active with an average ticket size of ₹50,000.
• Target a product mix of 50% traditional, 40% ULIP, and 10% term insurance with a goal of achieving 15% higher business than competitors.
• Provide insights for product development and sales strategies based on channel requirements.
• Identify training needs for internal teams and channel partners to enhance efficiency.
• Evaluate business regularly to ensure profitable acquisition and relay pertinent information to management.
• Engage customers through welcome calls and other interactions.
• Achieve company-mandated persistency targets ensuring timely renewals by addressing customer queries proactively.