Cluster Manager - Indian Bank Partnership - Assam

Job Overview

This role involves establishing and nurturing a strong, progressive partnership with a nationalized bank in the assigned cluster, focusing on business growth through adherence to banking norms and delivery excellence. You will support the bank's strategy and ensure a seamless pre- and post-sales experience that meets ABSLI's business objectives.

Key Responsibilities

• Develop effective relationships with bank partners to become their preferred insurer.
• Lead and guide a team of Field Life Specialists (FLS) to meet sales targets, increase branch activisation, and enhance product distribution.
• Drive the sale of a balanced product mix aimed at overall business growth and profitability.
• Spot and capitalize on new business opportunities within your geographical area.
• Execute organizational-level initiatives to boost brand visibility and strengthen bank relations.
• Deliver comprehensive training and appraisal sessions to bank staff, fostering product awareness and recall.
• Ensure ethical business acquisition with zero tolerance for mis-selling.
• Support the sales team in closing key sales calls, mentoring them to independently handle product sales.
• Facilitate smooth coordination between internal teams to expedite policy logging and issuance without errors or delays.
• Maintain high persistency by responding efficiently to customer queries and promoting cross-selling and upselling aligned with customer needs.
• Stay well-informed about both ABSLI and bank product offerings to support the bank in meeting business goals.
• Regularly visit bank branches for relationship building and to customize strategies based on branch potential.
• Coordinate with training teams to conduct periodic product training and branding exercises within the bank branches.
• Organize contests and appreciation programs to increase engagement among bank staff.
• Recruit, mentor, and retain top talent in the sales team, providing daily performance reviews and motivation.
• Create recognition frameworks to build a motivated and high-achieving team.
• Ensure business profitability by focusing on renewals, quality business acquisition, cost management, and minimizing leakage.
• Manage expense budgets and maintain product mix aligned with channel targets.

Additional Details

This role has a significant influence over manpower distributed across the cluster and covers both alternate and retail banking branches. The bancassurance domain requires work in accordance with multiple regulators, including RBI and IRDAI, under an open architecture insurance distribution model launched since July 2023.

Reporting and Relationships

Internally, you will interact regularly with your FLS team, training, operations, and HR for sales coaching, policy processing, and team management. Externally, ongoing coordination with service providers, branch managers, and cluster heads is vital for meeting targets and resolving issues.