Clinical Service Lead - Women's Health

About LifeMD

LifeMD is a prominent digital healthcare company dedicated to enhancing accessibility to virtual care, pharmacy services, and diagnostics at affordable rates. Our care model prioritizes both treatment and prevention to improve patient experiences and outcomes across over 200 health conditions. LifeMD operates with a vertically integrated digital platform, a nationwide medical group, a large affiliated pharmacy, and a patient care center based in the United States. The company has offices in New York City, Greenville (SC), and Huntington Beach (CA), fostering a culture of collaboration, inclusivity, and growth opportunities.

Role Overview

This role functions as a player-coach, balancing active clinical practice with operational and clinical leadership responsibilities over the Women's Health service line. The Service Lead handles first-line clinical escalations, daily workload management, and protocol maintenance within the specialty.

Key Responsibilities

• Oversee daily operations of the Women's Health service line, including workload balancing and task reassignment among clinicians based on licensing and capacity.
• Serve as the initial escalation point before clinical management or Medical Director.
• Participate in weekly clinical team meetings focused on service line updates and training.
• Collaborate with operations teams on staffing, scheduling, and capacity planning.
• Lead updates and maintenance of clinical protocols specific to Women's Health.
• Head the relevant 6S continuous improvement program.
• Mentor and onboard Nurse Practitioners (NP Is and IIs), acting as a primary trainer during orientation.
• Engage in quality and safety improvement initiatives and attend related meetings.
• Maintain clinical practice as a MD/DO/NP II with a reduced patient panel to accommodate leadership duties and manage the most complex cases within the service line.

Required Qualifications

• Active, unrestricted Nurse Practitioner license (FNP, AGNP, or AGACNP); compact Registered Nurse license required for multistate coverage.
• National certification from AANP or ANCC.
• Minimum of 2 years as a Clinical NP II or 3+ years equivalent external NP experience with successful internal credentialing.
• Demonstrated competence in at least two service lines before cross-training to a third.
• Consistent clean quality assurance and key performance indicators for at least two consecutive quarters.
• Telehealth licenses held in at least 15 states.
• Complete DEA/CDS registration corresponding with state licensure.
• Proficiency with EMR documentation and asynchronous care delivery.
• Subject matter expert knowledge of the Women's Health service line.
• Top-quartile key performance indicator performance sustained for four consecutive quarters.

Preferred Qualifications

• Completed leadership training either internally or through recognized external programs such as AONL or ANCC nursing leadership.
• Experience in peer mentorship, protocol contributions, or process improvement initiatives.

Compensation and Benefits

• Annual salary range: $155,000 - $175,000.
• Healthcare benefits inclusive of medical, dental, and vision coverage.
• Retirement plans including 401(k) and IRA options.
• Life insurance packages with basic and voluntary accidental death and dismemberment coverage.
• Paid time off covering vacation, sick leave, and public holidays.
• Short-term and long-term disability insurance.
• Company-sponsored medical licensing fees for additional states and license renewals.
• Comprehensive malpractice insurance coverage.