Clinical Operations Director

About Dreem Health, by Sunrise

Dreem Health is a leading digital sleep clinic in the United States, leveraging Sunrise's technology to simplify sleep care. They offer home-based testing, telehealth consultations, and personalized treatment plans, aiming to improve the accessibility and efficiency of sleep healthcare.

About Sunrise Group

Sunrise Group is dedicated to addressing the significant gap in sleep healthcare accessibility. They have developed innovative technology, including a chin-based sleep test for home diagnosis, and a comprehensive sleep health platform that combines diagnostics, treatment, and clinical care delivered directly to patients. With a mission to make high-quality sleep care accessible globally, Sunrise Group is backed by substantial funding and employs a diverse team across the US and Europe.

Your Opportunity

Dreem Health is seeking an experienced Clinical Operations Director to lead and scale the operational framework of its expanding clinical services. Reporting to the Chief Operating Officer, this executive will be responsible for the quality, efficiency, scalability, and financial health of clinical operations. The role focuses on optimizing existing processes and building the necessary infrastructure to support substantial future growth. The Director will collaborate closely with various departments, including Medical Affairs, Legal, Finance, and Technology, to translate business objectives into effective operational execution, ensuring high patient outcomes, provider satisfaction, and financial performance.

What You'll Do

Clinical Provider Operations

• Develop and manage the operational infrastructure supporting the clinical care team to deliver high-quality care at scale.
• Oversee the daily operations for Nurse Practitioners, Physicians, and Sleep Technologists across all service areas.
• Implement clinical protocols and standards through scalable workflows, processes, and systems.
• Create and maintain models for provider capacity planning to match clinical resources with anticipated patient demand.
• Enhance provider staffing models, productivity, utilization, and workforce deployment strategies.
• Collaborate with Finance and executive leadership on clinical workforce budgeting and cost-per-patient analyses.

Care Coordination Operations

• Lead the teams and processes responsible for connecting patients, providers, diagnostics, and treatments.
• Manage care coordination operations and service delivery throughout the patient's journey.
• Establish and monitor operational standards and key performance indicators.
• Identify and address workflow inefficiencies, operational bottlenecks, and opportunities for automation.
• Develop standardized operating procedures to ensure quality and efficiency as patient volume increases.
• Facilitate seamless collaboration among clinical, operational, and support teams.

Patient Experience & Success

• Manage the entire patient conversion funnel from initial referral to treatment completion.
• Define and track patient experience metrics (e.g., NPS, resolution rates) and implement continuous improvement initiatives.
• Conduct cross-functional analyses to identify and address conversion funnel drop-offs.
• Establish feedback mechanisms between patient-facing teams and care/product/tech teams to drive actionable insights.

Clinical Logistics & Equipment Operations

• Oversee the operational performance of home sleep testing and PAP therapy fulfillment.
• Manage end-to-end logistics for diagnostic and treatment equipment.
• Monitor and optimize metrics related to delivery, returns, equipment utilization, and cost-effectiveness.
• Collaborate with vendors and supply chain partners to ensure operational reliability and scalability.
• Ensure logistics performance aligns with clinical timelines and patient experience expectations.
• Develop scalable processes for growth while maintaining operational quality and cost control.

Strategic Operations & Business Performance

• Act as a liaison between clinical operations and the company's growth objectives.
• Translate revenue targets and growth plans into operational requirements, staffing needs, and capacity forecasts.
• Develop operational models to support new market entries and service expansions.
• Create and maintain reporting systems to provide visibility into the performance of all operational functions.

Leadership Responsibilities

• Directly manage a growing, multi-functional team.
• Combine strategic vision with hands-on operational engagement.
• Build, mentor, and develop high-performing leaders and teams.
• Set clear goals, performance expectations, and accountability.
• Foster a culture of collaboration, transparency, continuous improvement, and operational excellence.
• Drive organizational alignment through effective communication and cross-functional partnerships.
• Develop organizational structures capable of supporting significant future growth.

What You Bring

Required

• A minimum of 10 years of progressive experience in clinical operations within healthcare settings.
• 3-5 years in a senior leadership role overseeing multi-functional operational teams.
• Demonstrated experience managing clinical operations across multiple states.
• Proven success managing healthcare operational teams of 50 or more employees.
• Experience managing operational budgets and allocating resources effectively.
• Strong analytical skills with a track record of using data for decision-making and operational enhancements.
• Experience collaborating with clinical, technology, finance, and executive leadership.
• Ability to excel in fast-paced, dynamic environments and make informed decisions under uncertainty.
• Experience navigating both American and European work cultures.

Preferred

• Experience in telehealth, digital health, ambulatory care, virtual care, or healthcare services organizations.
• Experience supporting rapidly growing or scaling healthcare businesses.
• An advanced degree in Healthcare Administration, Business Administration, Public Health, Nursing, or a related field.

Our Core Values

Sunrise Group operates under clear and simple principles: valuing trust and collaboration, and leading with optimism and compassion. These values shape all our endeavors.

What We Offer

• Engaging work that positively impacts individuals' lives.
• Opportunity to be part of an international team spanning the US and Europe.
• Annual team offsite events.
• Comprehensive health benefits including medical, dental, and vision coverage.
• Complimentary One Medical membership.
• 401(k) plan with company matching.
• Generous paid time off: 20 days PTO, 10 paid holidays, and 80 hours of paid sick leave annually.
• Monthly stipend for phone and internet expenses.

Compensation

The salary range for this position is $130,000 to $160,000 annually, commensurate with experience.

We encourage applications from individuals who are curious, resourceful, and eager to contribute, even if they don't meet every single qualification. We value potential and passion for building innovative solutions in healthcare.

Dreem Health / Sunrise is an Equal Opportunity Employer committed to fostering an inclusive and respectful workplace for all employees.