Clinical Field Specialist

About the Role and Company

This role is part of a globally recognized leader in medical devices specializing in pacemaker, ICD, CRT, and leadless pacing technologies. The Clinical Field Specialist will deliver hands-on clinical and technical assistance to healthcare providers across New South Wales (NSW) and the Australian Capital Territory (ACT). Responsibilities include supporting device implantation procedures, conducting follow-up clinic visits, troubleshooting device issues, and leading educational initiatives, while fostering strong customer connections in the region.

Key Responsibilities

• Provide technical support during implantation of pacemakers, ICDs, CRTs, and leadless devices.
• Assist in post-operative follow-up clinics and optimize device function.
• Diagnose and resolve device-related problems, offering clinical advice to medical professionals.
• Conduct product training and educational sessions for clinicians and hospital personnel.
• Maintain expert-level knowledge of the cardiac rhythm management portfolio.
• Collaborate with Territory Managers to address customer requirements and meet territory goals.
• Contribute to product launches and market development activities.
• Collect and relay customer feedback, market insights, and competitor information.
• Complete all administrative, reporting, and compliance tasks promptly and accurately.
• Participate in internal product and clinical training, including necessary certification programs.
• Take part in the designated on-call rotation tied to the role.
• Develop and sustain strong clinical relationships across hospitals and healthcare systems throughout NSW and ACT.

Required Skills and Experience

• Post-secondary qualification in Biomedical Engineering, Medical Science, Nursing, Cardiac Technology, or a related field.
• At least two years' experience working with cardiac rhythm management devices.
• Proven ability to support pacemaker, ICD, and CRT implantation procedures.
• Strong skills in clinical troubleshooting and engaging customers effectively.
• Capacity to operate independently in a field-based role.
• Willingness to travel extensively within NSW and ACT, with occasional interstate travel as necessary.
• Availability and readiness to participate in an on-call roster.

Benefits

• Opportunity to be part of a globally respected medical devices organization.
• Exposure to cutting-edge cardiac rhythm management technologies.
• Close collaboration with top cardiologists and electrophysiologists.
• Access to extensive training and career development options.
• Engagement in a diverse and fulfilling clinical field support position.