Clinical Associate (Telehealth)

About iScript Health

iScript Health is South Africa's rapidly expanding telehealth platform, connecting patients nationwide with HPCSA-registered medical practitioners for virtual healthcare consultations. Their vision is to establish an innovative, patient-focused primary care model in which Clinical Associates are key to broadening access to quality medical services.

Role Overview

As a Clinical Associate working remotely at iScript Health, you will conduct patient consultations via video under the oversight of a medical practitioner. This role involves managing your own patient panel, performing clinical assessments, ordering necessary investigations, and formulating treatment plans within your licensed scope. Using AI-driven electronic medical records (EMR), you will efficiently document consultations and prescribe where authorized, enhancing administrative productivity by 30–40%. Participating in clinical governance activities such as peer review, audits, and continued professional development will also be part of your responsibilities.

Key Responsibilities

• Conduct virtual patient consultations under MP supervision.
• Maintain ongoing patient care through panel management and follow-ups.
• Perform clinical evaluations, history taking, and investigations within HPCSA guidelines.
• Serve as the primary clinical contact, escalating cases to supervising doctors as appropriate.
• Utilize AI-enhanced EMR for clinical documentation and prescribing.
• Engage in clinical governance including audits and professional development.

Essential Requirements

• BCMP qualification from Wits, University of Pretoria, or Walter Sisulu University.
• Current HPCSA Clinical Associate registration in good standing.
• Completed Community Service or officially exempted.
• Possession of indemnity insurance or willingness to be covered by iScript's policy.
• Proficiency in English for clinical documentation and transcription.
• Comfortable conducting video consultations with adequate technical setup (quiet, private space and reliable internet).

Preferred Qualifications and Experience

• Capability in additional South African languages such as isiZulu, isiXhosa, Sesotho, or Setswana.
• More than two years of post-community service experience to qualify for expanded autonomy.
• Experience in primary care, chronic disease management, women’s health, or mental health fields.
• PCNS registration to enable medical aid billing.

Attributes Sought

• Compassionate and patient-centered approach, listening attentively to patient needs.
• Sound clinical judgement with ability to decide when to act, wait, or escalate.
• Professional humility enabling respectful collaboration and advocacy for patients.
• Effective time management to deliver comprehensive consultations within 15 minutes without rushing patients.
• Strict adherence to the defined Clinical Associate scope of practice.

Supervision & Professional Growth

iScript applies a tiered supervision system aligned with HPCSA:

• Tier A: Under 2 years' experience—direct weekly supervision with case reviews.
• Tier B: 2–4 years’ experience—indirect supervision with regular case reviews and on-call escalation.
• Tier C: 5+ years—broader supervision allowing autonomous practice with periodic audits.

As you accrue experience, your supervision level is updated, expanding your practice autonomy.

Compensation Structure

• Payment is consultation-based, earning per completed consultation with uncapped potential.
• Stable salaried options may be provided after three months of service for those preferring consistent income.
• Medical aid billing is managed by the platform, including claims and payments, letting you focus solely on patient care.
• Competitive consultation rates range from R250 to R600 depending on complexity.

Provided Resources & Support

• Comprehensive telehealth tools including Zoom-enabled video calls, AI-assisted EMR, e-prescribing, and lab order management.
• Complete practice management encompassing scheduling, billing, medical aid claims, and patient communication.
• Access to continuing professional development modules, case discussions, and peer learning forums.
• Ability to work from any location with just a laptop, internet access, and a private space.

Application Process

• Submit your application including details, HPCSA registration number, qualifications, and motivation statement.
• Complete a brief screening assessment consisting of three short-answer and three situational judgement questions (~15 minutes).
• Record and submit a 3-minute video performing a mock patient consultation (one-take, unscripted).
• Applications undergo AI-assisted screening followed by clinical governance team review.
• Successful candidates proceed to onboarding with document verification, employment contracts, supervision assignments, and platform training.

Average time from application to first consultation is 5–10 business days.

Diversity & Inclusion

iScript Health is an equal opportunity employer committed to fostering an inclusive workplace that embraces diversity across race, gender, age, religion, sexual orientation, and disability status.