Clinic Administrator / Patient Care Coordinator

About the Role

The Clinic Administrator / Patient Care Coordinator plays a crucial role at Bengaluru Allergy Center by managing patient interactions, clinic operations, and supporting medical staff to ensure smooth functioning and high-quality patient care.

Key Responsibilities

• Greet and register patients upon arrival, ensuring a welcoming experience.
• Organize and schedule appointments, effectively coordinating consultation timings with doctors.
• Conduct follow-ups with patients through phone calls, WhatsApp, SMS, or emails to remind them of regular reviews.
• Reach out sensitively to patients who have paused or discontinued treatment, encouraging them to resume follow-ups without applying pressure.
• Collaborate with doctors, nurses, and other healthcare personnel for seamless clinic operations.
• Keep track of medicine and consumables inventory to maintain adequate stock levels.
• Manage and record daily financial transactions including cash, card, UPI, and bank payments, ensuring accurate reconciliation.
• Generate detailed daily, weekly, and monthly operational and financial reports.
• Oversee billing processes, issue receipts, handle insurance procedures as applicable, and maintain comprehensive patient records.
• Uphold strict confidentiality standards regarding sensitive patient information.
• Address and resolve patient concerns professionally and efficiently.

Work Environment and Additional Information

This role demands excellent interpersonal skills, organizational ability, and professional communication to maintain smooth clinic administration and positive patient relationships.