Job description

About Civitech

Civitech is a public benefit corporation focused on fostering a more equitable and fair democracy by developing tools and infrastructure that boost civic engagement, assist Democratic candidates in winning elections, and support progressive initiatives. Since its inception in 2019, over 500 partners including nonprofit organizations, national political committees, and campaigns have used Civitech's solutions to connect with tens of millions of voters, advancing progressive democratic causes.

Role Overview

The Client Success Support Specialist plays a vital role in onboarding and supporting clients using Civitech’s civic tools and data. This position contributes to mobilizing voters and constituents to take governmental action at all levels. The role involves delivering consistent and high-quality support to clients and end users through managing support tickets, maintaining client relationships, and improving user satisfaction.

Key Responsibilities

Manage client relationships from contract signing through rollout to offboarding.
Build strong client connections tailored to their unique contracts and needs.
Monitor product use and engage clients proactively to ensure optimal value.
Respond efficiently to support requests submitted by candidates, voters, clients, and stakeholders.
Coordinate cross-departmental projects with effective prioritization and delegation.
Ensure data integrity within internal tools such as HubSpot, Asana, and HelpScout.
Create and update user support resources, including videos and help articles.
Troubleshoot and update sites developed in-house using basic programming and proprietary software.
Collaborate closely with Client Success teams and colleagues in Marketing, Sales, Data, and Product departments.
Serve as an advocate for customers and end users within the company.

Candidate Profile

Experience in customer service with a strong focus on client and user advocacy.
Ability to work collaboratively to solve problems proactively and creatively.
Familiarity with political organizations and election cycles, including campaigns and advocacy groups.
Passion for using technology and data to help elect Democratic candidates and promote progressive causes.

Desired Additional Skills (Not Required)

Technical skills such as spreadsheets (Google Sheets, Excel) with formulas.
Knowledge of SQL and database structures.
Experience with JSON and CSS.
Familiarity with HubSpot, Slack, and Asana platforms.
Project management experience.

Role Details

This individual contributor position is part of the Client Success Team reporting to the Client Success Program Manager. The team aims to deliver excellent service and maintain strong client connections to help clients consistently achieve their electoral objectives.

Work Eligibility and Company Policies

The company is remote-first, with positions open to candidates residing in 27 specified US states, including Texas where the company also has an office. Civitech requires independent US work authorization as it does not provide visa sponsorship. Employment eligibility will be verified via E-Verify after an offer is accepted. Civitech is an equal opportunity employer committed to diversity and inclusion and does not accept applications from recruiting agencies.

Compensation and Benefits

Full-time employment status.
Annual salary ranging from $60,000 to $70,000 depending on experience and qualifications.
Medical, vision, and dental insurance coverage.
401(k) retirement plan.
Employee stock options.
Employer-paid life insurance.
Short and long-term disability insurance.
Paid flexible time off and company holidays.
Flexible spending account options.
Parental leave availability.
Flexible working schedules.
Professional development stipend.
Monthly office upkeep stipend.