Job description

About Leadership Connect

Leadership Connect is a relationship-focused information service created by two former CEOs of S&P 500 companies and a former presidential press secretary. The company supports clients who need to build influential connections across government, business, and media using a mix of deep research and modern technology. The team is small, collaborative, and focused on helping customers create meaningful impact.

Role overview

Leadership Connect is looking for a Client Success Manager to improve user engagement and drive stronger product adoption across a designated account portfolio. This position centers on proactive, high-touch communication with users, with the goal of strengthening relationships, increasing consistent product usage, and turning the platform’s capabilities into outcomes that matter for each client. In time, the role can expand into broader account ownership.

This position is based in Washington, DC, and reports to the Senior Director, Client Success.

Key responsibilities

Carry out regular outreach across multiple channels, including email, phone, video, and face-to-face conversations, to encourage steady product use within assigned accounts.
Run onboarding and ongoing training sessions that help clients turn product features into clear business results.
Develop strong working relationships with everyday users, advanced users, and executive-level stakeholders in each account.
Track usage patterns, identify warning signs early, and step in with customized re-engagement plans when accounts appear to be slipping.
Act as the main subject matter expert for your portfolio, aligning product workflows and use cases with each client’s objectives.
Resolve user issues with practical problem-solving and a customer-first approach.
Work closely with product, content, and sales teams to feed user insights into product planning and go-to-market decisions.
Grow into a broader account ownership role over time, including renewals and expansion responsibilities.

What the company is looking for

The ideal candidate has experience in SaaS client success, account management, or sales, and is comfortable building engagement and adoption with users. You should be confident starting conversations, communicating clearly in writing and in person, and managing several accounts at once. A strong interest in Leadership Connect’s core markets — government, major corporations, media, and non-profits — is important, along with solid organization, time management, and CRM skills. Familiarity with Salesforce is preferred. The team values people who work well in a fast-moving environment and help shape new processes.

Workplace culture and benefits

Leadership Connect describes its culture as open, energetic, and collaborative. The company emphasizes competitive pay, regular team-building activities, happy hours, weekly all-hands town halls with the CEO, and flexible PTO so employees can maintain a healthy personal life. The office environment is active and social, with a mix of remote and in-office teams.

Benefits and rewards

Strong medical coverage
Dental insurance
Life and disability insurance
Flexible spending accounts
Unlimited paid time off
11 paid holidays
$3,000 employee referral bonus program
Employer contribution toward a 401(k) plan
Rewards and recognition programs

Inclusive hiring statement

Applicants are encouraged to apply even if they do not meet every requirement. The company values diverse experiences and seeks candidates with relevant strengths and potential, not just a perfect checklist. Leadership Connect is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Hiring technology notice

Artificial intelligence tools may be used to support parts of the hiring process, such as screening applications, reviewing resumes, or assessing responses. These tools assist the recruiting team but do not replace human judgment, and final hiring decisions are made by people. Candidates can contact the company for more information about how their data is handled.

Client Success Manager