- Experience
- 4+ yrs
- Salary
- USD 125,000 / year
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- Work from home
- Eligibility
- Candidates with a background in Customer Success, Account Management, or related client-facing roles, especially those who have worked with higher education or B2B EdTech SaaS customers, and who can work PST hours, are encouraged to apply.
- Resume
- Required to apply
Job description
Role overview
Prologue is working with an early-stage education technology startup that is changing how mission-led organizations use software to support their work. The company is hiring a Customer Success Manager to strengthen renewals and growth across its top 30 to 40 enterprise accounts. This role is well suited to someone who has strong experience with higher education clients and enjoys guiding customers through onboarding, implementation, and renewal preparation.
This position is not primarily focused on aggressive upselling. Instead, it calls for someone who excels at building client relationships, helping accounts get value from the platform, and keeping renewal conversations on track.
What you'll do
- Take ownership of relationships with the top 30 to 40 enterprise customers and work to maintain strong retention and satisfaction.
- Create and carry out strategic account plans that support renewal readiness as well as onboarding and implementation efforts.
- Serve as a dependable advisor to higher education clients by understanding their objectives and helping them realize the full value of the platform.
- Partner with Sales, Product, and Support teams to represent customer needs and improve the overall customer experience.
Requirements
- At least 4 years of experience in Customer Success, Account Management, or a similar function, ideally in B2B EdTech SaaS.
- Comfort working PST hours, as the client is based in California and operates on that timezone.
- A demonstrated history of supporting renewals and expansion within enterprise accounts.
- Strong relationship-management abilities, including the confidence to engage executive-level stakeholders.
- Prior experience in a fast-moving, early-stage startup is an added advantage.
Compensation and benefits
- Competitive base pay with total compensation reaching up to $125K.
- Remote-first working arrangement with flexible scheduling.
- Medical, dental, and vision coverage.
- Opportunities to grow your career in a scaling company that serves the nonprofit sector.
Additional information
This role is based in the United States and can be performed remotely. The successful candidate will be supporting a mission-driven team that helps higher education institutions succeed through innovative technology.