Client Success Executive

Role overview

We are seeking a Client Success Executive in Canada to support clients across the Americas and help them realize the full value of the services they use. This is a relationship-driven role focused on long-term client health, proactive issue prevention, and protecting recurring revenue through timely intervention.

The position requires close coordination with internal partners in Sales, Operations, Finance, and Leadership to remove roadblocks, improve service delivery, and strengthen the overall client journey. Success in this role depends on a blend of commercial judgment, empathy, and strong interpersonal skills.

Key responsibilities

• Develop and sustain trusted, productive relationships with clients across the Americas.
• Spot accounts that may be at risk and intervene early to reduce churn or escalation.
• Own retention and service-recovery efforts, ensuring concerns are handled with professionalism and speed.
• Work with Sales, Operations, Finance, and Leadership to resolve client issues and improve outcomes.
• Review client feedback, sentiment, and trends to uncover opportunities to enhance the experience.
• Represent client interests while still aligning with business priorities and operational limits.
• Help drive initiatives that lift satisfaction, retention, and long-term loyalty.
• Identify renewal, upsell, and cross-sell opportunities and partner with Sales when needed.
• Keep client records, reporting, and documentation accurate and up to date.
• Share observations and suggestions that can improve processes and the overall client experience.

Requirements

• At least 3 years of experience in Client Success, Account Management, Customer Experience, or a comparable client-facing position.
• Demonstrated ability to manage demanding client relationships and navigate difficult discussions professionally.
• A solid history of improving client satisfaction, retention, or other client outcomes.
• Strong communication, negotiation, and stakeholder management abilities.
• High emotional intelligence, empathy, and practical problem-solving skills.
• Commercial awareness with the judgment to balance client needs against business objectives.
• Experience collaborating across several teams or departments.
• Strong organization and prioritization skills in a fast-moving environment.
• Comfort using CRM software, reporting tools, or customer success platforms.
• Fluency in English is required; Portuguese and/or Spanish are highly desirable.
• Preferred background in professional services, SaaS, consulting, certification, or regulated industries.

Perks and benefits

• Competitive yearly pay of USD 68,400 to USD 80,000, based on experience and location factors.
• Annual performance-based bonus opportunity.
• Fully remote arrangement with flexibility across eligible regions.
• Medical, dental, vision, and life insurance coverage.
• Retirement savings plan with company contribution, such as a 401K or equivalent.
• Paid time off that includes holidays, annual leave, parental leave, and bereavement leave.
• Access to learning, training, and professional development resources.
• Collaborative international environment with a focus on continuous improvement and impact.

Additional information

This opportunity is posted on behalf of a partner organization, which will handle applications and the next stages of the hiring process. The final review, interviews, assessments, and hiring decisions are managed directly by the employer.

Privacy and hiring process notice

By submitting an application, candidates agree that their personal information may be processed for screening and shared with the hiring employer under applicable data protection laws, including GDPR where relevant. AI tools may be used to support parts of the hiring workflow, such as application review, resume analysis, or response assessment, but human judgment remains central to the process. Final decisions are made by people, not automated systems.