Client Servicing Manager - Event Operations

Role summary

This position is for an experienced client servicing and event operations professional to help deliver high-end B2B conferences, summits, award shows, and closed-room CXO events in Mumbai. The job is deeply execution-focused and involves close coordination with leadership, production vendors, and internal teams to ensure every part of the event runs smoothly.

Core responsibilities

The role covers end-to-end operational support across event planning, venue coordination, speaker handling, production, branding, vendor management, and on-ground delivery.

Event planning and coordination

• Contribute to the full planning cycle for conferences, summits, and CXO-format events.
• Help prepare detailed schedules, timelines, and event run-of-show documents.
• Monitor action items and milestone completion to keep work on track.
• Support live event execution and handle operational issues as they arise.

Venue and hospitality management

• Assist with assessing and coordinating venues.
• Plan layouts, seating arrangements, and other operational venue requirements.
• Handle food, beverage, and hospitality coordination.
• Support guest lists, room blocks, and stay-related logistics where required.

Speaker and guest management

• Arrange travel, accommodation, and local transfers for speakers.
• Maintain clear and organized communication with speakers and their representatives.
• Help manage green room operations and speaker movement on event day.

Production and branding coordination

• Work with agencies and internal stakeholders on stage setup, branding, and audio-visual needs.
• Check event creatives and confirm sponsor branding obligations are fulfilled.
• Support rehearsals and technical walkthroughs before the event.

Vendor, budget, and cross-functional support

• Coordinate with vendors and production partners throughout the event lifecycle.
• Track spend and assist with basic budget monitoring.
• Support post-event settlement and record keeping.
• Work in sync with editorial, marketing, and sales teams.
• Ensure sponsor commitments are delivered as agreed.
• Liaise with broadcast partners when needed.

Experience and working style

This is a hands-on live-events role that calls for strong coordination skills, a meticulous approach, the ability to manage several priorities at once, and comfort working in fast-paced, high-pressure environments.

Requirements

• 4 to 7 years of professional experience in event operations or conference management.
• Prior exposure to B2B events or premium-format events is preferred.
• Strong vendor coordination and stakeholder management ability.
• Working knowledge of budgeting and cost tracking.
• Capability to handle multiple deadlines and event timelines at the same time.
• Careful, organized, and detail-oriented working method.
• Comfortable operating in demanding live-event situations.