Client Care Advisor - 6 months mission

Role overview

CHANEL is seeking a Client Care Advisor for a 6-month assignment in Dubai, United Arab Emirates. This position is part of the brand’s client care function, designed to extend the luxury experience beyond the boutique and provide clients with seamless, human-centered support across channels.

The role sits at the frontline of client interaction and supports CHANEL’s ambition to deliver a refined omni-channel experience built on trust, quality, empathy, and personalized service. You will help clients with product and service inquiries, guide them through solutions, and coordinate with boutiques and internal teams to ensure a consistent experience.

What you will do

• Serve as the initial contact for client questions and requests through phone, WhatsApp, and email, resolving most cases independently while maintaining service standards.
• Respond to client needs with a high-touch approach that strengthens satisfaction and long-term relationships.
• Use strong knowledge of CHANEL’s products, services, and heritage to handle common daily inquiries effectively.
• Evaluate whether issues can be resolved immediately under company guidelines; for more complex matters, prepare a recommendation for review with a Senior Client Service Advisor.
• Coordinate closely with boutiques and other internal partners to support smooth operations and deliver a unified client journey.
• Guide clients through troubleshooting, navigation, personalized support, and enhanced service offerings as needed.
• Ensure cases are handed over or escalated clearly and completely to the appropriate functional teams, while capturing accurate client feedback and insights.
• Support outbound communication initiatives such as events and campaigns by acting as an official communication channel for clients.

Working style and environment

• Developing memorable client moments for both existing and prospective clients is a key part of the role.
• You should enjoy solving problems by drawing on broad product and system knowledge across teams and markets.
• The role involves learning and using multiple systems and channels, as well as recording both qualitative and quantitative client data.
• Comfort with new technologies and the ability to explain their value to clients will help you succeed.
• The environment emphasizes listening, collaboration, inclusivity, client focus, and agility.
• CHANEL offers a setting where learning and professional growth are supported.

What you bring

• Proven client care experience with the ability to anticipate needs and resolve issues on your own.
• Background in client care centers and e-commerce within the luxury sector, with sensitivity to client expectations and an appropriate, polished tone.
• Strong interpersonal skills and the ability to build effective relationships internally and externally.
• A calm, empathetic, and resilient approach when handling client concerns.
• Flexibility, creativity, and quick thinking when faced with varied situations and queries.
• A growth-oriented mindset, self-motivation, curiosity, and openness to ongoing development.

What you will gain

• Opportunity to join a developing team focused on strengthening CHANEL’s client care experience.
• Exposure to a sophisticated client care operations environment, including the platforms, technology, and systems used to support the function.

Additional information

This is an immediate opportunity for a 6-month mission. The role is full-time and based onsite in Dubai. No salary, stipend, number of openings, or start date were specified in the source.