Claims Service Representative, Part-Time, Remote (Anywhere in Canada)

Role overview

ClaimsPro LP, part of SCM Insurance Services, is hiring a part-time Claims Service Representative to support customers from a remote setting anywhere in Canada. The role focuses on handling incoming insurance claim calls with speed, professionalism, and a strong service mindset.

In this position, you will gather initial loss details, record claim activity accurately, and make protocol-based decisions about whether an adjuster needs to be engaged right away. You will also coordinate with vendor partners when needed and help ensure every caller receives a timely and organized response.

Compensation

The posted pay range is $18.05 to $25.08 per hour. The job also notes part-time compensation at $19.50 per hour.

Working arrangement

This is a fully remote role available anywhere in Canada. To work from home, you must have high-speed internet with both download and upload speeds of at least 50 mbps.

The schedule follows a seven-day rotating shift pattern, with 8-hour shifts scheduled between 7:00 am and 12:00 am. Weekend availability is required.

Key responsibilities

• Check call reports for accuracy and completeness, confirm the call has been closed properly, and forward reports when required.
• Deliver customer service that is prompt, personal, and consistently high in quality.
• Arrange adjuster dispatches or vendor support when a claim situation calls for it.
• Respond to branch questions and route them to the right internal team or contact.
• Keep a record of service issues, track patterns or root causes, and share improvement ideas with management.
• Assess claim details and decide the appropriate next step in line with client rules and service agreements.

Qualifications and experience

• Post-secondary education is mandatory.
• At least 1 year of experience in customer service or administrative work is required.
• Experience in the insurance or broader service industry is an advantage.
• Strong computer and telephone capabilities, along with the ability to learn new systems quickly, are important.
• Clear written and spoken English communication skills are needed.
• High attention to detail is essential.
• You should work well in a team and show a strong commitment to quality service.
• Good planning, organization, and time management skills are required.
• Sound judgment is needed to handle difficult customers, respond quickly to service needs, and seek feedback for service improvement.
• You must be adaptable and able to handle changes, delays, and shifting workload demands.

Additional information

Applications from people with disabilities are welcomed. Accommodations can be arranged on request during the recruitment and assessment process.

Recruitment agency notice

Unsolicited resumes from third-party recruiters will not be accepted. The company asks agencies not to contact employees or managers directly to submit candidates. No placement fee will be paid for unsolicited submissions. Direct applications from candidates are welcome.