Claims Representative - International Organisation Health

About Cigna Healthcare

Cigna Healthcare is a leading global health services provider, dedicated to transforming healthcare experiences. Originating in the U.S., the company operates in over 30 countries and serves more than 180 million customers worldwide. Ranked 13th on the Fortune 500 list for 2025, Cigna is recognized for its trustworthiness and prominent industry presence.

Our mission focuses on enhancing the health, well-being, and peace of mind of those we serve. We foster a positive workplace centered on trust, communication, and supportive leadership that prioritizes employee well-being and work-life balance.

Role Overview

The Claims Representative is responsible for accurately evaluating, processing, and adjusting medical claims while complying with company policies, quality standards, and service timelines. Reporting to the Claims Supervisor, the role involves close collaboration with colleagues globally to deliver exceptional customer service while maintaining confidentiality and precision.

Key Responsibilities

• Assess and process medical claims precisely, adhering to agreed turnaround times.
• Perform accurate data entry across various systems.
• Employ analytical skills and sound judgment in claims evaluation.
• Manage workload efficiently to meet quality and productivity objectives.
• Escalate complicated claims when necessary.
• Identify process improvement opportunities to enhance efficiency.
• Communicate professionally with internal teams.
• Promote a cooperative and positive team culture.
• Ensure confidentiality when handling sensitive medical information.

Qualifications and Skills

• Bachelor’s degree in Business, Healthcare Administration, Insurance, Finance, or a related discipline.
• Fluency in English required; additional languages such as French, Portuguese, Spanish, German, or Arabic are beneficial.
• Strong attention to detail and accuracy.
• Excellent analytical thinking and problem-solving abilities.
• Effective time management and organizational skills.
• Comfortable working with multiple information systems.
• Adaptable with strong learning agility.
• Team-oriented with a customer-focused mindset.
• Maintains high integrity and confidentiality standards.

Why Work With Us

• Multicultural, hybrid working environment.
• Comprehensive medical and wellness benefits.
• Opportunities for continuous learning and professional development.
• Career advancement potential within a global organization.
• Inclusive, supportive workplace culture.
• Chance to make a significant impact on customer healthcare experiences.

Equal Opportunity Statement

Cigna Healthcare is committed to equitable hiring practices and considers applicants without regard to race, color, age, disability, sex, pregnancy-related conditions, sexual orientation, gender identity, veteran status, religion, national origin, or any other protected characteristic under applicable laws. Reasonable accommodations are available upon request for application completion.