Claims Manager - Cyber Insurance, Australia

Overview of Coalition

Established in 2017, Coalition is recognized as the first Active Insurance provider focused on mitigating digital risk proactively. The company integrates comprehensive insurance with innovative cybersecurity solutions to assist organizations in managing and reducing cyber threat exposures.

At Coalition, there are tangible opportunities to influence and innovate, fostering a culture of forward-thinking daily.

About the Role

The Claims team at Coalition distinguishes itself by delivering exceptional service and expertise in managing claims for insured clients, particularly around complex Cyber, Tech, and Media insurance policies. This role involves coordinating efforts with breach coaches, defense and coverage counsel, and partner carriers. The position supports both claims handling and underwriting activities.

Based anywhere within Australia, this is a fully remote opportunity.

Key Responsibilities

• Manage the intake and evaluation of incident reports, coordinating with breach counsel, forensic experts, and vendors
• Assess claims thoroughly, determining and recommending suitable reserves
• Administer litigation processes related to third-party liabilities arising from cyber security breaches or data compromises
• Maintain meticulous documentation within the claims management system
• Evaluate liability and damages for complex claims, ensuring proper records and documentation
• Interpret and analyze insurance coverage provisions relevant to claims
• Effectively oversee and monitor third-party vendors and service providers’ performance and expenditures
• Build and maintain relationships with brokers, client stakeholders such as risk managers and general counsels, as well as external vendors
• Identify settlement possibilities to optimize claim resolutions
• Collaborate closely in defense and resolution activities for claims
• Support underwriters by providing data-driven insights and analysis
• Assist marketing and business development efforts as needed
• Maintain daily communication and coordination with partner insurance carriers

Required Qualifications and Skills

• Minimum 8 years’ experience in adjusting cyber insurance claims
• Preferred education includes a Law degree or Bachelor's degree
• Proven teamwork ability, adaptable to evolving work environments and able to meet defined goals
• Strong communication and interpersonal skills
• Motivated, proactive, and able to thrive in a collaborative culture

Culture and Values

Coalition’s mission centers on protecting underserved businesses from cyber risks through a diverse and inclusive remote-first culture built on shared responsibility, humility, authenticity, and purpose. The company embraces collaboration and inquisitiveness among its workforce.

Additional Information

Privacy Commitment: Coalition handles candidate data responsibly and in compliance with relevant privacy laws. Applicants have rights concerning their personal data access, correction, and deletion.

Safe Hiring Statement: Official communications use @coalitioninc.com addresses, and recruitment occurs only via official channels. Coalition never requests payment or sensitive personal details before an official job offer.

Equal Opportunity Employer: Coalition is dedicated to providing equal employment opportunities without discrimination or harassment based on legally protected characteristics.

Accommodations: Reasonable accommodations are available for qualified individuals with disabilities throughout the hiring process. Applicants requiring accommodations may contact the company directly.