Claims Investigator

About Intact Insurance Ireland

Join Intact Insurance where your contributions make a real impact daily. Whether you're starting your career or aiming to advance further, we provide an environment where you can be authentic, develop professionally, and share your ideas. With offices in Belfast, Galway, and Dublin, we support flexible hybrid work to enable our teams to deliver excellent customer service. We offer the necessary tools, flexibility, and learning opportunities for your growth, promising to reciprocate your best efforts with our best support.

Our employees are central to our mission. Together, we empower individuals, businesses, and communities to thrive during prosperous times and remain resilient in challenges. Our employee promise represents our commitment to support, development opportunities, performance-based rewards, and a collaborative workplace where you can contribute and grow.

Role Overview: Claims Investigator

As a Claims Investigator, you will primarily assess various injury claims, determining liability within Employers' Liability, Public Liability, and Motor Liability sectors. A large part of your role involves examining accidents involving employers, the public, and motor claims related to our policyholders. Your investigative, negotiation, analytical, relationship management, and decision-making skills will be integral to providing efficient service aligned with business goals. You will deliver detailed investigation reports to claims handlers and Defence Solicitors.

Key Responsibilities

• Deliver efficient and effective investigation, negotiation, and settlement services for claims.
• Conduct audits of Panel Investigators and external Claim Handling Providers to maintain service quality standards.
• Prepare and communicate case decisions and solutions to Intact Insurance clients within agreed authority limits.
• Manage claims investigation and settlement negotiations for preferred clients.
• Offer preventative and post-event advice to clients to reduce future claims and lessen current claim impacts.
• Maintain account profitability by applying technical expertise to claims aligned with business targets.
• Serve as a resource for colleagues and customers by providing expert advice and guidance.

Essential Requirements

• Qualification with APA/CIP.
• Between 2 to 3 years’ experience in a comparable or related role.
• Possession of a full clean driving licence; company car provided.
• Willingness to undertake overnight stays when required.
• Effective communication capabilities.
• Strong negotiation aptitude.
• Proficient verbal and written communication skills.
• Competency in Microsoft Office, especially Excel.

Regulatory Compliance

• Position requires compliance with Fitness & Probity Standards under Section 50 of the Central Bank Reform Act 2010 and any updates.
• Role falls under the Minimum Competency Code (MCC), requiring ‘Qualified Person’ status and adherence to continuous professional development.
• Additional qualifications such as Health & Safety or Legal Studies are advantageous but not mandatory.

Diversity and Inclusion

Intact Insurance Ireland DAC and affiliated companies are equal opportunity employers. Applicants are evaluated solely on qualifications without regard to race, color, religion, gender, national origin, age, marital or veteran status, sexual orientation, disability, or any other legally protected characteristics.