Claims Handler - APA Commercial Insurance

Overview

This role sits with a respected Irish insurer operating in Dublin. The position is hybrid, with two days required on site, and reports to the Claims Manager. The salary range is €34,000 to €40,000. The business is open to candidates already working in claims, as well as insurance professionals who want to move into a claims-focused position. Full training is provided.

Day-to-day responsibilities

• Own motor claims from intake through settlement, including collecting the necessary details, evaluating liability, and resolving cases within your decision-making authority.
• Serve as the key contact for customers, brokers, and service partners, supporting them through the claims journey in a clear and reassuring manner.
• Use sound judgement in decisions, identify possible fraud signals, and maintain precise case documentation.
• Partner with teammates to manage workload and help sustain a positive, collaborative environment.
• Work with loss adjusters, solicitors, and other external parties when required.
• Take part in training, project work, and ongoing process improvement efforts.

Candidate profile

• Previous experience in claims handling or broader insurance experience within a broker or insurer setting.
• APA (Personal & Commercial) or CIP qualification is required.
• Strong verbal and written communication skills, along with good organisational ability.
• A practical problem-solver who puts the customer first.
• A proactive team player who contributes positively to shared goals.

What is offered

• Permanent full-time employment, or a fixed-term contract of 12 months.
• Hybrid working arrangement with 2 days on site.
• Performance bonus of up to 8%.
• Pension contribution of up to 8%.
• Discounted car and home insurance.
• Contribution toward health insurance.
• Lunch allowance.
• Wellness allowance.
• A supportive team environment with continued training and clear opportunities to progress.

Additional information

If you are interested in exploring the opportunity further, you can get in touch by phone at +353 15225356 or by email at iraia.sanchez@recruiters.ie. By sharing your application, you consent to your CV being stored in the recruiter’s secure applicant tracking system.