- Experience
- Any
- Salary
- USD 21 – USD 22 / hour
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- Work from home
- Education
- High School Diploma or Equivalent
- Eligibility
- Experienced customer service professionals who meet the education, workspace, and internet requirements can apply. Candidates with call center, data entry, Windows, Microsoft Office, and multitasking experience may be especially strong fits.
- Resume
- Required to apply
Job description
Role Overview
Resonance CX Partners connects seasoned professionals with opportunities that align with their personal values. The company is not a staffing agency and does not employ candidates for this role; instead, it sources and verifies openings directly from organizations with a customer-first focus.
This opportunity sits within the insurance industry and is fully remote, including training.
Why This Role May Appeal to You
- Pay can reach up to $21.64 per hour.
- Eligible for annual merit-based increases and bonus potential.
- Remote work from day one, training included.
- Strong PTO package and 401(k) matching.
- Potential for career growth and overtime earnings.
- Medical, vision, and dental coverage are included.
Key Duties
- Handle first notice of loss claim submissions promptly and with accuracy.
- Work through complicated claims questions and issues, bringing in others when needed.
- Communicate with internal teams and external customers to share information and resolve concerns.
- Offer ideas and feedback that can improve the quality of customer service.
- Adhere to risk-management and compliance procedures while completing daily work.
Qualifications and Requirements
- A high school diploma or an equivalent credential is required.
- At least 6 months of customer service experience is needed.
- Prior experience with data entry is required.
- You must have a dedicated workspace that is quiet and free from distractions.
- A stable internet connection of at least 5 Mbps upload and 10 Mbps download is required.
Preferred Background
- At least 6 months of call center experience is preferred.
- Fast and accurate typing skills, ideally 32 WPM or higher, are an advantage.
- Comfort using Windows-based systems and Microsoft Office is preferred.
- Ability to move efficiently between multiple screens and browsers is helpful.
- Strong reading comprehension and close attention to detail are valued.
Additional Information
The employer operates in the insurance sector. This role is fully remote, including the training period. The hiring partner emphasizes privacy, equal opportunity, and a secure, fair recruitment process. The organization is not the employer of record for this position; its role is to connect qualified candidates with the employer.