City Regulation Officer x 2 (Temporary)

About the Role

Shellharbour City Council is looking for two proactive, customer-oriented people to join its Regulation and Compliance team. The role focuses on carrying out regulatory duties that support compliance with Council requirements and community expectations.

Key Duties

• Carry out city-wide patrols and inspections to check compliance with parking rules, animal management obligations and local laws.
• Look into customer requests, complaints and non-compliance reports, using the relevant legislation, policies and procedures to reach fair and practical outcomes.
• Assist with the administration and enforcement of companion animal legislation, including handling animals, delivering education and supporting compliance activities.
• Prepare and issue warnings, infringement notices and other regulatory documents in line with legislative requirements and Council policy.
• Work with residents, businesses and visitors to explain requirements and encourage compliance with parking, animal management and community regulations.
• Keep clear and accurate records, produce reports and assist with investigations and other regulatory action that supports public safety and community amenity.
• Apply best-practice regulatory enforcement by identifying, investigating and resolving matters effectively and in line with legislation.

About You

To succeed in this role, you should be resilient, accountable and professional in day-to-day work. You will also need to be comfortable dealing with a wide range of people and handling situations calmly and fairly.

The ideal candidate will have qualifications in law enforcement or investigations, or a Certificate IV in Local Government (Regulatory Services), or be currently enrolled in one of these areas. Experience in customer-facing roles and exposure to a regulatory or enforcement environment will be highly regarded.

Skills and Capabilities

• Strong negotiation, conflict resolution and mediation skills
• Clear and calm verbal communication
• Strong written communication and report writing, including reports that may be used in court
• Ability to work independently with minimal supervision
• Teamwork and willingness to follow reasonable work directions
• Attention to detail in record keeping and documentation
• Ability to apply legislation, policies and procedures correctly
• Customer service focus

Work Arrangements

Temporary arrangements may be considered for full-time, part-time or job-share options for the right applicant, up to January 2027, with the possibility of extension.

Full-time hours are 38 per week, with the option of a 9-day fortnight and weekend work. Part-time or job-share arrangements are Monday to Friday, 7.6 hours per day, from 8:30am to 4:36pm with a 30-minute break.

Pay and Benefits

The starting salary range is $73,554 to $81,209 per annum for a full-time position, depending on qualifications and experience, plus 12% superannuation.

Additional benefits include a strong team culture, flexible working arrangements, novated lease options, retail discounts, corporate fitness programs, bi-annual bonus payments, weekly pay, an Employee Assistance Program, annual award increases, long service leave after five years, three weeks of sick leave per year, health and wellbeing leave, and more.

Pre-employment Checks

• National Police History Check clearance is required.
• A current Working with Children Check is required in line with the Child Protection (Working With Children) Act 2012 for paid workers.
• A pre-placement medical assessment must be completed.

About Shellharbour City Council

Shellharbour City is in the Illawarra region, around 80 minutes south of Sydney, and serves a community of more than 86,000 people across 154 square kilometres. The area is known for its coastline, pastureland and escarpment scenery.

The Council places a strong focus on financial sustainability, a positive workplace culture and values-driven service. It has also earned a number of state and national awards, including recognition for the Yirran Muru (many pathways) playspace, NSW Landscape Architecture Awards, Regional Achievement Awards and Parks and Leisure Australia Regional Awards of Excellence.

Application Information

Applicants must complete the online application by answering the questions and explaining how their experience and skills match the role. A resume and qualifications can be attached on the next page. Incomplete applications will not be considered, even if started and saved for later.

Once submitted, an email confirmation will be sent to the nominated address, so applicants should ensure their email details are correct and check junk folders if needed. Guidance on how to address the selection criteria is available through the application guide.

Shellharbour City Council is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse candidates, and people with disability. The Council promotes respect at work, a discrimination-free and harassment-free workplace, and the safety of children and young people in all interactions with its services and spaces. Its values are Collaboration, Accountability, Integrity, Respect and Sustainability.

Contact and Closing Date

For more information about the position, contact Sonia Aquilina, Acting Manager Compliance and Regulations, on 02 4221 6125.

The closing date is Sunday, 19 July 2026 at 11:30pm.