Chief of Staff, Enterprise

About Coursera

Coursera, now merged with Udemy, forms one of the most expansive skill development platforms globally, aiming to accelerate AI-driven innovation and transform skill acquisition worldwide. Established in 2012 by Andrew Ng and Daphne Koller, Coursera's mission is to democratize access to top-tier education. The company collaborates with renowned universities and industry leaders to offer a rich selection of courses, credentials, and degrees, supported by AI-enhanced tools like personalized guides, Role Play, and Skills Tracks. These innovations empower instructors and organizations to deliver scalable and validated learning experiences that equip learners with skills needed in high-demand disciplines such as Generative AI, data science, technology, and business.

Role Overview

The Chief of Staff for the Enterprise General Manager plays a pivotal role in uniting functional teams to ensure strategic coherence across the organization. This position operates as a trusted strategic partner at the company level, leading enterprise-wide initiatives and fostering leadership alignment to reinforce operational excellence and sustainable growth. The role demands blending strategic foresight with pragmatic operational execution to support Coursera’s scaling phase.

Key Objectives

• Back multi-year strategies of the Enterprise GM aimed at enhancing financial performance.
• Drive cross-functional integration to unify strategy, priorities, and resource allocation.
• Maintain sustainable operational standards including governance and organizational cadence.
• Facilitate strategic decision-making at executive tiers.
• Lead and steer cross-functional projects that advance corporate strategy and processes.
• Enhance collaboration across functions to realize company-wide priorities.
• Identify and address broad organizational challenges impacting multiple departments.

Primary Responsibilities

• Collaborate with executive and enabling functions such as Finance, HR, and Executive Assistants to create and implement 2-3 year strategic plans with measurable impact aligned to company goals.
• Design and deploy advanced operating models that support company growth while preserving agility.
• Offer strategic guidance to senior leadership on critical business decisions, grounded in thorough market insights and internal capabilities.
• Achieve alignment among executives on strategic priorities and the distribution of resources.
• Manage the design and execution of complex organizational changes, including structural, procedural, and cultural transformations.
• Integrate and distill insights across departments to advise on company-level tradeoffs and task sequencing.
• Build and nurture influential relationships among senior management (VP-level and above) for rapid execution of strategic initiatives.

Qualifications Required

• At least 15 years of experience in business management, strategy, or executive advisory roles.
• Proven success in driving results within a B2B SaaS revenue-focused environment, particularly in revenue operations, sales, or go-to-market functions.
• Experienced in leading extensive, multi-year transformation projects.
• Demonstrated capability to influence C-suite decisions and lead organizational change.
• Expertise in organizational design and operational excellence principles.
• Adept at navigating ambiguity and delivering results amidst rapidly changing scenarios.
• Strong strategic thinking and analytical skills.
• Exceptional executive presence paired with excellent communication abilities.
• Experienced managing high-level stakeholder relationships at VP and above.

Preferred Qualifications

• MBA or other advanced degree.
• Experience overseeing large global teams of over 30 full-time employees.
• Proven track record in profit and loss responsibility.
• History of serving as an interim executive leader.
• Experience driving company-wide transformation initiatives in a cross-functional leadership capacity.

Compensation and Pay Zones

The role's salary depends on geographic location within four defined U.S. pay zones:

• Zone 1 (Bay Area): $218,500 - $273,125
• Zone 2 (New York City and Seattle Metro): $209,000 - $261,250
• Zone 3 (Various states including CA, NY, TX, and others): $193,800 - $242,250
• Zone 4 (Rest of U.S. states including FL, AZ, IL, etc.): $180,500 - $225,625

The overall compensation package also features health and wellness benefits, bonus opportunities, RSU equity participation, and various global perks to support personal growth and well-being.

Additional Information

Coursera is a Delaware public benefit corporation and a certified B Corp, committed to inclusion and equity in its employment practices. They maintain a rigorous recruitment process to prevent fraud and accept applications only through official channels. The anticipated application period will remain open until September 30, 2026, but may close earlier or remain open based on the company's needs.