Channel Account Manager

About Sprout

Sprout is a worldwide provider specializing in IT hardware retirement services for hyperscalers and enterprise customers. Utilizing a broad national network and international partnerships alongside unique proprietary software, we facilitate comprehensive IT asset disposition with a focus on devices containing sensitive data. Founded in 2014 within a Duke University dorm room, Sprout has consistently grown over 66% annually, guided by three core principles: One Sprout, Deliver Excellence, and Integrity Matters. The company is headquartered in Charlotte, NC, with additional operations located near Sacramento, Dallas, and Boston, offering IT Asset Disposition, Certified Destruction, and Responsible Recycling solutions.

Job Responsibilities

• Act as the lead liaison for assigned strategic and large accounts through Channel partnerships.
• Devise and implement strategies aimed at expanding account revenue via cross-selling and up-selling.
• Establish and maintain strong, multi-tiered relationships within accounts to ensure customer satisfaction and retention.
• Collaborate closely with clients to comprehend their IT lifecycle and asset recovery needs and tailor solutions accordingly.
• Work jointly with teams including Client Success, Logistics Service Delivery, and Operations for flawless service delivery.
• Conduct Quarterly Business Reviews (QBRs) with key stakeholders to illustrate value and identify new opportunities.
• Utilize CRM platforms to monitor account health, track sales pipelines, and project forecasts accurately.
• Lead contract negotiations, renewals, and pricing discussions aiming to optimize account profitability.

Candidate Requirements

• Minimum of eight years’ experience in account management or enterprise sales within IT Asset Disposition (ITAD), data center solutions, or related industries.
• Proven track record in expanding existing accounts or partnerships and meeting revenue goals.
• In-depth familiarity with IT asset lifecycle management, hardware remarketing, and onsite field ITAD services.
• Strong skills in relationship management, presentations, and contract negotiation.
• Experience with CRM technologies such as Salesforce or HubSpot.
• Capability to engage effectively with both C-suite executives and technical experts in complex, matrixed organizational environments.

Preferred Skills

• Experience handling key Channel partner relationships and managing major accounts like Fortune 1000 companies.
• Knowledge of large-scale client IT infrastructures and data center operations.
• Understanding sustainable IT asset practices, including remarketing and recycling.
• Analytical abilities to interpret client data and stay ahead of market trends.

Equal Employment Opportunity

Our company is committed to equal employment opportunities and welcomes applicants without regard to race, creed, color, sex, sexual orientation, gender identity or expression, ethnicity, religion, national origin, age, disability, marital status, veteran status, genetic information, or any other legally protected status, except where a particular attribute is a bona fide occupational qualification.