Category Strategy & Operations Manager - TikTok Shop

Team Overview

Experience the momentum behind #TikTokMadeMeBuyIt by joining the team dedicated to expanding this viral phenomenon and pioneering content and creator commerce in the United States. Our mission is to transform shopping into an inspiring and enjoyable experience by positioning TikTok as the preeminent trend-driven commerce platform favored by brands, creators, and consumers. We are a dynamic and entrepreneurial team passionate about shaping the future of retail.

Role Overview

TikTok, with over one billion dedicated global users, offers an unparalleled platform to introduce a fresh and engaging shopping experience. As a hub where trends originate and meaningful connections between brands, creators, and shoppers flourish, we seek driven professionals to join our U.S. commercial team to develop a pioneering, secure, and user-friendly e-commerce ecosystem. The Category Strategy & Operations Manager will spearhead the growth of a portfolio of key enterprise partners and drive top-line revenue expansion for TikTok's U.S. Commerce business.

Key Responsibilities

• Conduct in-depth analysis of the global e-commerce landscape by leveraging data, market insights, and business intelligence to pinpoint growth opportunities and challenges, subsequently formulating actionable operational strategies.
• Design and continually refine industry operational frameworks, including goal alignment, process oversight, strategy monitoring, resource deployment, and business review cycles, all aimed at stimulating expansion.
• Lead initiatives to enhance merchant engagement, product assortment, and content strategies thereby boosting Gross Merchandise Value (GMV), supply quality, and operational effectiveness.
• Empower industry operations teams by strengthening their capabilities in merchant growth, assortment management, and optimizing resource utilization to maximize overall business outcomes.

Preferred Qualifications

• Minimum of 3 years’ experience in global e-commerce, business analytics, or sector operations; background with leading internet platforms or top-tier consulting firms is advantageous.
• Robust business insight and comprehensive understanding of global e-commerce dynamics, capable of independently executing business analysis, strategic planning, and identifying growth avenues.
• Proactive ownership mentality with a strong results orientation; adept at problem-solving and cross-functional collaboration to drive projects to successful completion.
• Quick adaptability, resilience, and ability to thrive amidst ambiguity and rapid changes.
• Structured, innovative thinking coupled with strong analytical skills, sound judgment, and a keen data-driven mindset.

About TikTok

TikTok is the leading short-form mobile video destination. Our mission centers on inspiring creativity and delivering joy. With global headquarters in Los Angeles and Singapore, and offices spanning cities worldwide, TikTok fosters a diverse and dynamic workplace culture.

Why Join Us

Authentic creative expression, discovery, and connection form the core of our platform, enabled by our global, diverse teams working collaboratively. We are committed to curiosity, humility, and impactful innovation. Each challenge is an opportunity for learning and growth within our fast-evolving company. Embracing resilience and an "Always Day 1" mindset, we pursue meaningful achievements together.

Diversity & Inclusion

We are dedicated to cultivating an inclusive environment where diverse talents and perspectives are treasured. Our workplace reflects the global community we serve, and we are passionate about celebrating varied voices.

Accommodation

We provide reasonable accommodations during recruitment for candidates with disabilities, pregnancy, or sincerely held religious beliefs in alignment with applicable laws.

Compensation and Benefits

Annual base salary for this role in Los Angeles ranges from $115,520 to $273,600, varying based on qualifications, skills, experience, and location. The total compensation package may include discretionary bonuses, incentives, and restricted stock units.

Benefits commence from day one and include medical, dental, and vision coverage, 401(k) savings plan with company match, paid parental leave, disability and life insurance, wellbeing programs, and more. Employees receive 10 paid holidays, 10 sick days, and 17 days of paid personal time annually (pro-rated and increasing with tenure). Benefits are subject to change.

Compliance Notice

For applicants in Los Angeles County, employment considerations follow local laws regarding criminal history with respect to job duties involving client interaction, confidential information management, and exercising sound judgment.