Casual F&B Assistant

Role overview

London Heathrow Marriott is seeking a casual Food & Beverage Service Expert for its Club Lounge in Hayes, England. The role is focused on creating a polished guest experience, supporting lounge service, and helping the team maintain Marriott’s hospitality standards.

What the role involves

• Greet VIP guests, help with seating, and deliver attentive, personalised service.
• Present menus clearly and share informed suggestions on daily specials and promotional items.
• Take guest orders accurately and guide guests on suitable drink pairings.
• Offer complimentary items such as drinks and make guests aware of available extras.
• Ensure orders are prepared and delivered promptly to guest tables.
• Handle questions and resolve concerns related to the hotel and lounge experience.
• Set up and replenish condiment stations, working with procurement to keep supplies stocked.
• Coordinate with housekeeping to maintain a clean, hygienic, and sanitised lounge.
• Prepare buffet areas so food and beverages are attractive, organised, and easy to access.
• Check in continuously with guests to confirm satisfaction and respond to any additional service needs.

Safety, conduct, and workplace standards

• Comply with all company policies, as well as safety and security procedures.
• Escalate maintenance issues, accidents, injuries, and unsafe conditions to the manager.
• Complete required safety training and certifications.
• Keep uniform and personal presentation neat, clean, and professional.
• Protect confidential and proprietary information.
• Communicate clearly and professionally with colleagues and guests.
• Build positive working relationships and collaborate to achieve shared goals.
• Listen to others and respond constructively to concerns.
• Meet quality expectations and maintain required standards.

Benefits and employee support

• Complimentary meals while on duty.
• Uniform provided by the hotel.
• Free access to the leisure club and gym.
• Access to the Benefit HUB with discounts and offers.
• Discounted stays at Marriott hotels worldwide, including 50% off at the hotel restaurant, Carluccio's.
• Automatic enrolment in The People’s Pension after three months, with an option to join the Marriott UK Workplace ARC Pension Plan.
• Free, confidential support through the Employee Assistance Programme for issues such as stress, finance, and health.
• Opportunities for career growth and internal movement across Marriott’s global network.
• Training and development resources to support progression.
• Free on-site parking.

Preferred background

• A high school diploma or GED-equivalent qualification is preferred.
• At least 1 year of experience in a customer service-related role is preferred.
• No supervisory experience is required.
• No licence or certification is required.

Sustainability and brand values

The hotel places strong emphasis on sustainability, with initiatives that include renewable energy from windmills and rooftop solar panels, a rooftop greenhouse for herbs and vegetables, water-saving fittings and laundry systems, food waste reduction through the Food Waste Lab, and sustainable meeting spaces and packages.

Equal opportunity statement

Marriott International is an equal opportunity employer and promotes a diverse, inclusive, people-first workplace. Hiring decisions are based on merit and are made without discrimination on protected grounds such as disability, veteran status, or other legally protected characteristics.