Case Manager – Personal Injury

Role overview

Allianz is seeking a Case Manager to join its Workers Compensation team in Kingston, ACT. In this role, you will help people through difficult periods by managing claims in a way that keeps the customer at the centre of every decision. The position is suited to someone who enjoys building trust, communicating clearly, and making a meaningful difference in people’s recovery journeys.

Allianz describes itself as a global insurance and asset management organisation with a strong focus on care, inclusion, sustainability, mental health, and employee well-being. The company highlights a workplace culture built around learning, development, and opportunities to grow across locations and teams.

What you will do

• Assess liability and manage a portfolio of workers compensation claims.
• Work closely with injured workers and their employers to support a practical recovery plan and return-to-work outcome.
• Guide customers through each stage of the case management and injury management process.
• Provide clear, supportive communication in both written and verbal form.
• Build strong customer relationships and create a positive experience throughout the claim.

What you should bring

• Genuine motivation to improve customers’ lives and support them through recovery.
• A related degree or prior customer-focused experience that can support a career in case management.
• Understanding of the value of early intervention and tailored claims handling.
• An empathetic, customer-first approach.
• Confidence in managing difficult situations professionally and resolving complex matters promptly.
• Strong problem-solving and relationship-building skills.
• Good time management and the flexibility to adapt when priorities change.
• Interest in using emerging technologies in a fast-changing digital environment.

Benefits and perks

• Supportive and inclusive culture where people are encouraged to bring their authentic selves to work.
• Flexible hybrid work arrangements and workplace adjustments where possible.
• Access to mentoring, development opportunities, global mobility options, and more than 10,000 learning resources.
• Discounts on Allianz products, retail, technology, and travel.
• Financial wellness initiatives and an employee share purchase program.

Equal opportunity and support

Allianz welcomes applications from people of all backgrounds and identities, including differences in ethnicity, culture, age, gender, nationality, religion, social class, disability, and sexual orientation, subject to applicable local laws. If you need adjustments or support during recruitment, you may contact the company for a confidential discussion.

Important notice

Allianz warns applicants to stay alert for impersonation scams. Official messages will only come from addresses ending in @allianz.com.au or another verified Allianz domain. Any email claiming to be from Allianz but using a generic personal address should be treated as suspicious. If in doubt, candidates should verify communication through Allianz’s official channels.

About Allianz Group

Allianz Group is recognised globally as a trusted insurance and asset management company. The organisation says it values employee ambitions, growth, fairness, integrity, inclusion, and trust, and aims to create an environment where people feel empowered to help shape a better future.