Case Manager

About EML Group

EML is a prominent organization specializing in Workers Compensation and Personal Injury Claims Management. Our mission centers on providing continuous support to individuals on their journey back to work, helping them reclaim their lives. With over 4,000 dedicated employees, we foster a culture of continuous learning and invest deeply in the growth and career development of our team members.

Role Overview

Located in our Tweed Heads office, the Case Manager plays a vital role in positively impacting injured workers' lives every day. This position serves as the primary liaison between the injured worker, their employer, and all treatment stakeholders, orchestrating efforts to facilitate a safe and timely return to employment.

Key Duties and Responsibilities

• Manage a comprehensive portfolio of workers compensation claims focusing on both physical and psychological injuries.
• Establish and maintain strong relationships with injured workers, employers, medical professionals, and rehabilitation providers to support return-to-work efforts.
• Implement proactive and timely strategies aimed at expediting recovery and enhancing return-to-work outcomes.
• Collaborate closely with Injury Management Specialists to develop and execute personalized return-to-work plans.

Candidate Profile

• Recent graduates with degrees in psychology or related health sciences are highly desirable.
• Previous experience or background in Allied Health, customer service, retail, or hospitality with a strong commitment to helping others.
• Ability to thrive in fast-paced environments and work effectively within teams.
• Strong customer focus and capability to engage in challenging conversations with empathy and resilience.
• Proactive, self-driven, and capable of creative stakeholder engagement.
• Demonstrated skills in managing, negotiating, and influencing positive outcomes.

Work Conditions and Flexibility

This is a permanent full-time role based at our Tweed Heads office. After three months and contingent on performance, employees may be eligible to work from home up to three days per week.

Employee Benefits

• Inclusive and diverse work environment valuing respect, integrity, and honesty.
• A collaborative team culture promoting equality.
• Flexible work-from-home arrangements to support work-life balance.
• Access to a corporate wellbeing program including discounted health insurance and gym memberships.
• Discounts at over 350 retailers through a dedicated RewardsHub scheme.
• Extensive learning and professional development opportunities.
• Employee Assistance Program providing counseling and support for personal and work-related issues.
• Regular company events fostering team connection and celebration.
• Annual company incentive schemes and salary review processes.
• Up to 16 weeks of paid parental leave plus superannuation benefits.

Equal Opportunity Employer Statement

EML is committed to maintaining a workplace that celebrates diversity and inclusion, ensuring all employees feel valued and respected equally.