Care Coordinator / Scheduler - Home Care Services in Galway

Role Overview

Bluebird Care Galway is expanding and seeking motivated, upbeat, and well-organized individuals to join our team as Care Coordinators / Schedulers. This position is vital to the smooth daily operation of our home care services, requiring strong interpersonal skills and a compassionate yet adaptable communication approach.

Key Responsibilities

• Build and sustain constructive relationships with staff members, clients and their families, and personnel from HSE Health and Social Care Services.
• Offer professional and respectful service to both the public and colleagues.
• Provide administrative assistance and efficiently manage staff work schedules.
• Participate in a rota-based On-Call service alongside colleagues.
• Handle all customer inquiries promptly and professionally.
• Serve as the primary contact point for clients and staff.
• Assist the senior management team as needed.

Qualifications and Experience

• Prior experience as a Care Assistant is mandatory.
• Certificate in office administration or equivalent relevant experience required.
• At least one year of experience in a homecare office environment is preferred.
• Strong proficiency with computers is essential.
• Demonstrated ability to work effectively under pressure, manage workloads independently, and collaborate well within a team.
• Excellent communication skills, both written and verbal, with meticulous attention to detail.

Employment Details

• This role is full-time, with office hours from 08:30 to 17:30, Monday to Friday; start and end times may be flexible upon agreement.
• Valid full driving license is preferred.
• On-Call duties are part of the role, organized through a rota system.
• This is a permanent position based at Bluebird Care Galway located in Block 6, Galway Technology Park, Parkmore, Galway H91W30F.
• Candidates with homecare or home support experience have opportunities to earn additional income.

Benefits

• Participation in the bike to work scheme.
• Company pension plan.
• Access to an employee assistance program.
• Employee discounts.
• Availability of on-site parking.
• Sick pay entitlements.