Carbon Excellence Country Coordinator - Lusaka, Zambia

Overview

The Carbon Excellence Country Coordinator is tasked with maintaining high standards of integrity, performance, and verification preparedness for BURN's biomass carbon initiatives in Zambia. This individual spearheads a data-centric Carbon Excellence framework to ensure carbon credit issuance remains robust through solid monitoring mechanisms, premium operational data, and preemptive risk assessment.

Primary Responsibilities

• Manage and uphold carbon performance across biomass carbon projects in Zambia.
• Monitor critical carbon integrity metrics including customer accessibility for monitoring, stove-to-customer matching accuracy, validated stove usage, and sustainable adoption levels.
• Detect early signs of risk and furnish organized performance and risk reports to leadership.
• Guarantee adherence to customer eligibility aligned with carbon methodologies during distribution.
• Track distribution quality focusing on customer profile compliance, target accuracy, sales, and onboarding quality, correcting deviations as needed.
• Support ongoing process improvements and adherence to standard operating procedures.
• Adapt targeting, carbon strategies, customer engagement tactics according to local contexts and customer expectations.
• Collaborate with Customer Experience, Commercial, and Product teams to enhance satisfaction, product-market alignment, adoption, sustained use, and lasting engagement.
• Serve as a customer advocate by highlighting obstacles to adoption and retention, using feedback to drive enhancements.
• Ensure proper customer onboarding with clear communication on usage, maintenance, financing, and support channels, addressing any gaps impacting stove usage or verification.
• Lead messaging campaigns and training for field personnel to boost customer education, onboarding, and long-term stove adoption.
• Assist with deploying digital monitoring tools and data gathering systems in the field.
• Confirm data accuracy, completeness, and trustworthiness across sales, customer intake, and monitoring processes.
• Validate datasets for consistency, completeness, and traceability.
• Conduct thorough root cause analysis for operations, monitoring, data, and distribution challenges.
• Formulate and execute corrective actions with designated responsibility and deadlines.
• Measure intervention impact and secure resolution of persistent problems.
• Foster a culture prioritizing data integrity, quality, accountability, and customer-focus.
• Lead initiatives that optimize processes for better operational effectiveness and verification readiness.
• Embody and promote a customer-first mindset within field and operational teams.

Qualifications and Skills

• Bachelor’s degree in Business, Engineering, Statistics, Economics, Environmental Science, Data Science, or a comparable discipline is required.
• At least 4-5 years of hands-on experience in operations, customer experience, quality assurance, carbon projects, or related areas.
• Proven success in elevating performance through data interpretation, root cause problem solving, and collaborating across functions.
• Strong analytical capabilities for risk identification, insight generation, and informed decision-making.
• Capable of influencing diverse stakeholders and fostering accountability without direct authority.
• Customer-oriented approach with a track record of converting customer insights into operational or commercial enhancements.
• Experience in clean cooking initiatives, carbon markets, climate finance, development projects, or last-mile distribution is an asset.
• Ready to undertake local travel and regular field visits to support monitoring, quality assurance, customer relations, and ongoing improvements.

Additional Details

Female candidates are particularly encouraged to apply. The employer does not require any fees at any recruitment stage including application, interview, or training.