Call Centre Sales Agent - Cork

Role overview

This is a full-time, on-site sales role based in the contact centre in Churchfield, Cork. The position sits within the Affiliate Sales team at eir Ireland.

As a Call Centre Sales Agent, you will support customers in choosing broadband, mobile, and wider communications solutions that match their needs. The role is centred on delivering a strong customer experience while also contributing to sales performance and the company’s wider goal of being Ireland’s preferred communications provider.

The environment is energetic, performance-focused, and collaborative. It will suit someone who enjoys customer conversations, works well toward targets, and is motivated by commission-based rewards. You will receive structured training, regular coaching, and ongoing development support.

Key responsibilities

• Manage inbound customer enquiries and take part in outbound sales activity when needed.
• Identify customer needs and recommend the most appropriate products or services.
• Close new sales, handle recontracting for existing customers, and support retention where relevant.
• Develop strong customer relationships built on trust and professionalism.
• Meet and exceed targets related to sales, retention, and quality.
• Use upselling, cross-selling, and lead generation to support business growth.
• Take part in training and coaching sessions to build capability and product knowledge.
• Represent the eir brand in a polished and professional manner.
• Spot opportunities to improve processes and ways of working.
• Contribute positively to overall team success in a busy contact centre setting.

What they are looking for

• At least 1 year of sales experience in a contact centre, retail, online sales, door-to-door sales, or outbound sales environment.
• A clear track record of meeting and exceeding sales targets and KPIs.
• Strong skills in communication, influencing, and relationship building.
• Good customer service ability with a practical approach to problem-solving.
• A professional phone manner and confidence speaking with customers.
• Strong attention to detail and accuracy in day-to-day work.
• Excellent written and spoken English.
• The ability to manage multiple tasks at once.
• A self-driven, competitive, and results-oriented mindset.
• Comfort working both independently and as part of a team.
• Knowledge of the telecommunications sector is helpful but not required.
• Flexibility around working hours is essential.

Benefits and rewards

• Competitive annual salary with an attractive commission structure.
• Extra earning potential through performance-based incentives.
• Continued coaching, learning, and career development support.
• Staff discounts on broadband and mobile services.
• Access to the eir Wellness Programme and Employee Assistance Programme at no cost.
• €500 employee referral scheme.
• Pension scheme contribution.
• Discounted healthcare plan.
• Tax Saver Ticket Scheme and Bike to Work Scheme.
• Family-friendly policies.
• Commitment to diversity, equity, and inclusion.
• Paid leave benefits, including maternity leave and sick leave support.

Additional information

This role is fully onsite, and teamwork, collaboration, and a supportive culture are part of everyday working life.

The company’s purpose is to connect for a better Ireland, and its ambition is to be the leading choice for telecommunications and technology solutions now and in the future.

eir states that it is committed to an inclusive and supportive workplace. Reasonable adjustments can be requested during the application or interview process if needed.

If a candidate is successful at interview, eir may carry out suitability checks, which can include reference checks and other searches using publicly available information.