Cadet Tesla Advisor (Entry-Level) - Alexandria, Sydney

Overview

The Cadet Tesla Advisor is an entry-level position designed for individuals eager to support Tesla’s customer engagement efforts at events, activations, and showrooms. This role prioritizes face-to-face interaction with the public, capturing potential customer leads, organizing and conducting test drives, and contributing to a compelling first impression of the Tesla brand.

Key Responsibilities

• Engage visitors at pop-up events, weekends, and other Tesla activities to generate interest and collect contact details.
• Facilitate and manage test drives, ensuring customers feel well-informed, comfortable, and safe throughout the experience.
• Assist on delivery days by preparing vehicles and guiding customers through the delivery process.
• Provide clear and confident answers to customer inquiries regarding Tesla’s products and ownership.
• Collaborate with the Tesla Advisor team to maintain a consistently excellent customer experience.
• Respond promptly and professionally to inbound customer calls, emails, and SMS messages; listen carefully to inquiries and provide accurate information or escalate complex issues.
• Maintain accurate records of customer interactions using Tesla's internal tools and CRM systems.
• Participate in Tesla’s onboarding training, regular coaching, and team updates to continually build product knowledge and improve performance.

Candidate Profile

• Strong communication and proven customer service experience, preferably from retail, hospitality, call centers or similar roles.
• Minimum availability of 18 hours per week (across at least 3 shifts), including consistent weekends and some weekdays.
• Valid driver's license with at least 2 years of clean driving history in Australia.
• Currently pursuing or recently completed tertiary education (university, TAFE, or equivalent).
• Ability to work across various Tesla pop-up locations and stores throughout Sydney.
• Excellent verbal and written English skills with the flexibility to tailor communication to different customers.
• Genuine enthusiasm for technology, innovation, and Tesla’s mission.
• Positive, composed demeanor with attention to detail and capacity to multitask effectively.
• Comfortable working independently as well as collaboratively within a team environment.
• Dependable and punctual with a strong sense of responsibility.
• Basic computer skills and a willingness to quickly learn new systems and tools.
• Right to work in Australia, including student visa holders with valid work authorizations.

Additional Information

The role does not involve ownership of the sales or delivery pipeline but is focused on learning the business, gaining customer service skills, and supporting the Tesla Advisor team. This opportunity suits individuals enthusiastic about personal transportation's future, looking to start a career aligned with Tesla’s mission.