Butler

About the Company

Raffles Seychelles is part of the Raffles Hotels & Resorts portfolio, which includes 20 ultra-luxury properties around the world, along with select branded residences. Four additional Raffles hotels are scheduled to open during 2023-24. Inspired by Sir Stamford Raffles, the brand blends classic British elegance with the expectations of today’s international travelers. Its signature butler service is known for warm, highly personalized hospitality.

Beyond accommodations, the properties function as cultural and culinary destinations, with acclaimed chefs, wellness offerings, and a strong commitment to protecting cultural and natural heritage. The guest experience is built around meaningful, memorable service that turns visitors into long-term relationships.

Role Overview

The Butler position sits within Front Office / Guest Services and reports to the Duty Manager, or to the Front Office Manager in the Duty Manager’s absence. The purpose of the role is to provide consistent day-to-day butler service to hotel guests in line with the property’s standards.

What You Will Do

• Deliver attentive service from arrival through departure, covering far more than just check-in and check-out.
• Carry out detailed pre-arrival research for assigned villas and share relevant findings with the required departments and leaders before the guest arrives.
• Communicate professionally with guests before arrival through email or WhatsApp to create a strong first impression.
• Ensure each guest receives prompt, courteous, proactive, and personalized care throughout their stay.
• Keep butler work areas clean and organized, including occupied and vacant rooms, pantries, storage areas, equipment, perishables, and stationery where applicable.
• Inspect assigned villas before arrival to confirm the setup meets the highest standards and matches guest preferences.
• Monitor expiry dates on perishables and use resources carefully, including minibar stock, before guest arrival.
• Coordinate with Private Dining regularly so amenities, resident preferences, and similar requests are managed smoothly.
• Maintain a polished appearance, discipline, and efficient work habits at all times.
• Use tactful upselling to promote hotel products and facilities in line with targets set by management.
• Greet repeat guests daily and keep guest profiles current.
• Give special attention to long-stay guests, occasion celebrations, and VIPs, with close attention to individual needs and requests.
• Maintain strong communication with colleagues and managers regarding guest matters.
• Record guest issues, maintenance concerns, feedback, and challenges in the guest logbook before the end of each shift.
• Attend daily briefings and stay updated on guests, functions, and hotel activities.
• Understand guest hierarchy and room categories, including different VIP levels.
• Protect guest privacy and avoid discussing personal information with coworkers.
• Flag any unattended valuables or belongings in guest rooms to a supervisor.
• Report lost-and-found items to the Supervisor and Housekeeping Coordinator.
• Keep reports and records up to date and meet all deadlines.
• Promote excursions and third-party activities to help generate revenue.
• Arrange laundry and shoeshine services promptly while respecting guest preferences.
• Check all amenities, laundry items, and other deliveries before taking them to guests.
• Offer in-villa check-in and check-out when room availability permits.
• Assist with luggage handling for arrivals and departures when drivers are unavailable so the guest experience remains seamless.
• Update guest preferences and profiles in the system for assigned villas during check-in, ensuring details are accurate.
• Meet assigned guests during breakfast service and plan the day accordingly.
• Greet guests when they depart for excursions and return, and manage inter-facility transfers on the island carefully.
• Act as the main point of contact for guest-related needs throughout the stay and ensure a highly personalized experience.
• Create memorable guest moments in line with the global “The Butler Did It” initiative.
• Update guest history in Opera after departure.
• Complete a thorough handover to the Buddy Butler and managers at the end of shift, before leave, or on days off.
• Communicate departure details, room moves, and appointments in writing so nothing is missed.
• Perform daily bucket checks for assigned guests to ensure billing accuracy.
• Process rebates or adjustments where needed, following manager approval and established procedures.
• Take guest meal orders and communicate them as needed according to the meal period.
• Manage BEOs for guest events to support effective coordination.
• Handle payments, pre-authorizations, paid-outs, and credit checks for assigned guests during their stay.
• Encourage use of guest feedback channels such as TrustYou, online platforms, and TripAdvisor to support stronger review scores.
• Show discretion and courtesy when entering private guest spaces.
• Support Front Office operations to help ensure a smooth and exceptional guest stay experience.
• Follow all occupational health, safety, and hygiene procedures.

Professional Attributes

• Strong organization and a natural ability to engage with guests.
• Comfortable working in a multicultural environment.
• High integrity, enthusiasm, commitment, and a positive approach to continuous improvement.
• Solid understanding of housekeeping operations.
• Prior experience with the Opera property management system is preferred.

Qualifications

• Post-secondary education is required.
• Knowledge of housekeeping and guest relations is important.
• At least 1 year of experience as a Butler in a luxury hotel setting is required.
• A degree in Hotel Management is considered an advantage.

Additional Information

This is a full-time, on-site role in Baie Sainte Anne, Seychelles. No vacancy count, compensation figure, start date, or application deadline was provided.