Business System Analyst

Overview

Scotiabank is hiring a Business System Analyst to support its payments technology and modernization efforts in Toronto, Ontario. The role sits within a purpose-led, high-performance environment and focuses on improving payment solutions, strengthening customer value, and working across internal teams and external partners.

This position offers exposure to a broad mix of businesses, technologies, and stakeholders, with the opportunity to contribute to strategic infrastructure that supports the evolving payments landscape.

Key Responsibilities

• Own the analysis, write-up, and validation of business needs, making sure changes and decisions are accurately recorded.
• Work closely with business partners, technology teams, and external collaborators to deliver complete end-to-end solutions.
• Convert complex business problems into structured functional requirements and user stories.
• Run workshops and working meetings with cross-functional groups to collect and assess requirements.
• Help shape and improve payment processes while keeping them aligned with industry practices and regulatory expectations.
• Assist the scrum master and project manager with planning, scope definition, and impact assessments for initiatives.
• Carry out gap analysis, root-cause reviews, and release-readiness checks for payment platform changes and enhancements.
• Serve as a payments subject matter expert on related projects and operational improvement efforts.
• Track how solutions perform after deployment and support incident resolution.
• Work to tight timelines, including extended hours during peak periods when required to meet delivery commitments.
• Coach and guide junior team members.
• Contribute to additional portfolio activities where needed.
• Promote a customer-first mindset and help strengthen client relationships and broader bank knowledge-sharing.
• Support a high-performing, inclusive workplace culture.
• Participate in testing cycles as needed.
• Attend the office three times per week.

Requirements

• Strong background in business process mapping, requirements elicitation and documentation, and systems analysis.
• Strong analytical and troubleshooting skills with close attention to detail.
• Ability to communicate clearly with both technical and business audiences and turn complex information into practical insights.
• Capability to perform gap analysis across different payment standards.
• Proven ability to build and sustain relationships with stakeholders across the organization.
• Comfort working in a fast-moving environment and managing several priorities at once.
• Ability to identify project risks early and support overall delivery health.
• Hands-on experience with Jira, Confluence, and MS Office.
• Payments domain expertise is required, including MT formats, MX (ISO 20022), and CBPR+.
• FED payments domain knowledge is considered an advantage.
• Experience working in Agile delivery environments.
• Prior experience in banking or financial services is preferred.

Additional Information

Requisition ID: 259903

The role is based in Toronto, Ontario, Canada, and requires onsite attendance three days each week.

Work may extend beyond normal hours during peak delivery periods in order to meet project deadlines.

This opportunity is part of Scotiabank’s commitment to inclusive hiring, accessibility, employee development, and community engagement. Employees have access to upskilling through online learning, cross-functional growth opportunities, tuition assistance, and a rewards package that includes bonus eligibility, flexible vacation, personal days, sick days, and benefits starting on day one.

Scotiabank also supports workplace accommodation needs during the recruitment process for candidates who require accessibility assistance or alternate formats.

About Scotiabank

Scotiabank is a major banking institution in the Americas, serving individuals, businesses, and institutions through personal and commercial banking, wealth management, private banking, corporate and investment banking, and capital markets. The bank emphasizes a diverse, equitable, inclusive, and accessible workplace and encourages employee growth through learning, development, and employee resource groups.