Business Support Manager - Internal

Role overview

An exciting internal opportunity has opened within the Surgery Division for a highly organised and driven Business Support Manager. The role sits within the Head and Neck directorate and reports to the Assistant Directorate Manager. It is focused on helping the Divisional Management Team deliver core business activity across the division.

The post holder will provide broad business, administrative and project support to help coordinate, monitor and deliver divisional priorities. The role includes contributing to performance reporting, governance processes, business case preparation and service improvement work, while collaborating closely with both clinical and managerial colleagues.

This position will suit someone who enjoys a varied workload, solving problems, and working as part of a team in a busy healthcare setting. It also offers the chance to build experience in operational management and service transformation.

Main duties

Key responsibilities include supporting the Divisional Management Team with business and project activity, preparing materials for governance meetings, and helping ensure actions and decisions are tracked through to completion.

The role involves producing reports, performance dashboards and presentations to aid decision-making, supporting business case development, and assisting with service improvement initiatives and workforce or financial planning.

You will also maintain important divisional documentation such as Standard Operating Procedures and Terms of Reference, and help with procurement and budget-related processes in line with Health Board policy.

Qualifications and knowledge

Applicants should be educated to degree level, hold a relevant NVQ, or have equivalent Health Board experience. Strong working knowledge of Health Board IT systems and applications is required, including Microsoft Office, Welsh PAS and Clinical Work Station (CWS).

Further study or personal development is expected, such as an ECDL qualification. A sound understanding of financial processes, including expenses, and knowledge of project management processes are also required.

Welsh language skills are desirable at levels 1 to 5 across understanding, speaking, reading and writing. Additional desirable knowledge includes Single Cancer Pathway (SCP) and associated targets, as well as a project management qualification.

Experience

You should have experience in a similar NHS administrative role, along with substantial experience in performance and data management, including routine reporting, trend analysis, and identifying issues.

The role also calls for experience managing complex or sensitive information professionally, strong staff management experience including recruitment and HR processes, the ability to work to tight deadlines, and experience dealing with informal patient complaints and concerns.

Experience delivering training and creating training materials for new starters and refresher sessions for existing staff is also required. Welsh language experience is again desirable.

Skills and attributes

You must be able to work confidentially and professionally, show excellent organisation, and plan and prioritise both your own and team workloads effectively.

Strong leadership, the ability to build effective working relationships, and resilience under sustained pressure while maintaining high standards are essential.

Additional information

Applications are only being accepted from staff currently employed by Aneurin Bevan University Health Board.

Applications are welcomed in Welsh, and Welsh-medium applications will not be treated less favourably than English applications. Candidates from protected characteristic groups, including disabled and neurodiverse applicants and members of the Armed Forces Community, are encouraged to apply.

Reasonable adjustments and other support can be discussed directly with the recruiting manager. You do not need to share personal or medical information unless you choose to; simply let the team know what would help you take part fully in the process. If you need documents in a larger font or another format such as braille, you can contact the named recruiting manager or the recruitment team on 01495 745805 option 3, or email abb.vacancyrequests@wales.nhs.uk.

If you are shortlisted, communication will be sent to the email address used in your application, so it should be checked regularly. Successful candidates will receive a conditional offer and information pack by email.

The Health Board supports flexible working. It also operates a smoke-free policy across all sites, meaning smoking is not permitted anywhere on ABUHB premises for staff, contractors, patients or visitors.

This vacancy may close early if a suitable candidate is found, including through internal redeployment. The post’s Band 3 salary scale has been adjusted under the NHS Agenda for Change 2026/2027 pay award and will be implemented in August 2026, backdated to 1 April 2026 where applicable.

Organisation overview

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation providing integrated acute, primary and community care to a population of 650,000. It employs more than 16,000 staff and offers a supportive environment, strong development opportunities, paid mandatory training, recognised qualifications, management development pathways, flexible working, occupational health support and a focus on wellbeing.

The Health Board’s Clinical Futures strategy is designed to bring care closer to home while maintaining high-quality hospital services where needed.

Travel requirement

The successful candidate must be willing and able to travel across sites if required.